How To Fix CRM_MKTLIST_PACKAGE004 - More than one waiting workitem found for BOR object &1 and WF template &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTLIST_PACKAGE - CRM Marketing: Messages External List Management

• Message number: 004

• Message text: More than one waiting workitem found for BOR object &1 and WF template &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTLIST_PACKAGE004 - More than one waiting workitem found for BOR object &1 and WF template &2 ?

  The SAP error message CRM_MKTLIST_PACKAGE004 indicates that there is an issue with the workflow in the SAP CRM system. Specifically, it means that there is more than one waiting work item found for a Business Object (BOR) and Workflow (WF) template combination. This situation can occur in scenarios where multiple instances of a workflow are triggered for the same object, leading to confusion in processing.
  Cause:
  
  
  Multiple Workflow Instances: The primary cause of this error is that multiple workflow instances are waiting for the same business object. This can happen if:
  
  The workflow is triggered multiple times for the same object.
  There are issues in the workflow configuration that allow for duplicate instances.
  A previous workflow instance did not complete properly, leaving it in a waiting state.
  
  
  
  Configuration Issues: There may be misconfigurations in the workflow settings or the business object settings that allow for multiple instances to be created.
  
  
  System Performance Issues: Sometimes, performance issues or delays in processing can lead to multiple instances being created unintentionally.
  
  
  Solution:
  
  
  Check Workflow Instances: 
  
  Use transaction code SWI1 (Work Item Selection) to check the active work items for the specific business object and workflow template. Identify the duplicate instances and analyze their status.
  You can also use transaction SWI2_FREQ to check for frequently occurring work items.
  
  
  
  Terminate Duplicate Workflows: If you find multiple waiting work items, you may need to terminate the duplicate workflows. This can be done through the workflow management tools in SAP.
  
  
  Review Workflow Configuration: 
  
  Check the workflow template configuration to ensure that it is set up correctly and that it does not allow for multiple instances to be created for the same event.
  Review the triggering conditions and ensure they are unique enough to prevent duplicates.
  
  
  
  Adjust Business Object Settings: If applicable, review the settings for the business object to ensure that it is not configured to trigger multiple workflows for the same event.
  
  
  System Monitoring: Monitor the system for performance issues that may lead to delays in processing workflows. Address any underlying performance problems.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional guidance.
  
  
  Related Information:
  
  Workflow Management: Familiarize yourself with SAP Workflow Management tools and transaction codes such as SWI1, SWI2, and SWI6 for monitoring and managing workflows.
  Business Object Repository (BOR): Understand the structure and configuration of BOR objects in SAP, as they play a crucial role in workflow processing.
  SAP Documentation: Refer to the official SAP documentation for detailed information on workflows, business objects, and error handling.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or a consultant who specializes in SAP CRM workflows for further assistance.