How To Fix CRM_MKTLIST_MAP063 - Invalid value for questionnaire; check the mapping format

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTLIST_MAP - CRM Marketing:External List management mapping Messages

• Message number: 063

• Message text: Invalid value for questionnaire; check the mapping format

What causes this issue?

Invalid survey value identified during mapping.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the mapping format maintained for the external list.
Check the advanced mapping rules maintained for the survey mapping
fields.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTLIST_MAP063 - Invalid value for questionnaire; check the mapping format ?

  The SAP error message CRM_MKTLIST_MAP063 indicates that there is an issue with the mapping of a questionnaire in the context of a marketing list or campaign in SAP CRM. This error typically arises when the system encounters an invalid value for a questionnaire, which may be due to incorrect configuration or data entry.
  Causes:
  
  Invalid Mapping: The questionnaire may not be correctly mapped to the marketing list or campaign. This can happen if the mapping format does not match the expected structure.
  Missing Questionnaire: The questionnaire that is being referenced may not exist or may have been deleted.
  Incorrect Data Entry: There may be typos or incorrect values entered in the questionnaire fields.
  Configuration Issues: The configuration settings for questionnaires in the CRM system may not be set up correctly.
  
  Solutions:
  
  
  Check Mapping Configuration:
  
  Go to the configuration settings for marketing lists and questionnaires in SAP CRM.
  Verify that the mapping between the marketing list and the questionnaire is correctly defined.
  
  
  
  Validate Questionnaire:
  
  Ensure that the questionnaire exists in the system and is active.
  Check if the questionnaire is correctly configured and does not have any missing or invalid fields.
  
  
  
  Review Data Entry:
  
  Double-check the values entered for the questionnaire in the marketing list or campaign.
  Ensure that all required fields are filled out correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for guidance on the correct mapping format and configuration settings.
  
  
  
  Test with Sample Data:
  
  Create a test marketing list with a simple questionnaire to see if the error persists. This can help isolate whether the issue is with specific data or a broader configuration problem.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access marketing documents and check the associated questionnaires.
  SAP Notes: Look for relevant SAP Notes that may address known issues related to this error message.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_MKTLIST_MAP063 error in your SAP system.