How To Fix CRM_MKTLIST_MAP032 - Mapping format &1 locked by user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTLIST_MAP - CRM Marketing:External List management mapping Messages

• Message number: 032

• Message text: Mapping format &1 locked by user &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTLIST_MAP032 - Mapping format &1 locked by user &2 ?

  The SAP error message CRM_MKTLIST_MAP032 indicates that a mapping format is currently locked by another user. This typically occurs in the context of marketing lists or similar functionalities within SAP CRM, where multiple users may attempt to access or modify the same mapping format simultaneously.
  Cause:
  
  User Locking: The mapping format is locked by another user who is currently editing or using it.
  Session Timeout: A previous session may not have released the lock properly, leaving the format locked.
  System Error: Occasionally, system errors or crashes can lead to locks not being released.
  
  Solution:
  
  Wait and Retry: If the lock is temporary, waiting for the other user to finish their work may resolve the issue.
  Identify the Locking User: Check who is currently using the mapping format. You can do this by:
  
  Using transaction code SM12 to view and manage locks.
  Searching for the user ID that is locking the format.
  
  
  Contact the Locking User: If possible, communicate with the user who has the lock to see if they can release it.
  Release the Lock: If the locking user is unavailable and you have the necessary authorizations, you can manually release the lock in transaction SM12. Be cautious with this approach, as it may lead to data inconsistencies if the other user is actively working on the format.
  Check for System Issues: If locks are persisting without active users, consult your SAP Basis team to investigate potential system issues or errors that may be causing locks to remain in place.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage locks.
  SM21: To check system logs for any related errors.
  SU01: To check user details and roles.
  
  
  User Authorizations: Ensure that users have the appropriate authorizations to access and modify the mapping formats.
  Documentation: Refer to SAP Help documentation for more details on managing locks and troubleshooting related issues.
  
  By following these steps, you should be able to resolve the CRM_MKTLIST_MAP032 error and regain access to the mapping format.