How To Fix CRM_MKTLIST_ADMIN065 - Cannot change persons from &2 to &3 for item &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTLIST_ADMIN - CRM Marketing: Messages External List Management

• Message number: 065

• Message text: Cannot change persons from &2 to &3 for item &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTLIST_ADMIN065 - Cannot change persons from &2 to &3 for item &1 ?

  The SAP error message CRM_MKTLIST_ADMIN065 indicates that there is an issue with changing the person responsible for a specific item in a marketing list. The error message typically states: "Cannot change persons from &2 to &3 for item &1," where &1 represents the item number, &2 represents the current person responsible, and &3 represents the new person you are trying to assign.
  Cause:
  This error can occur due to several reasons, including:
  
  Authorization Issues: The user may not have the necessary permissions to change the person responsible for the item.
  Data Integrity Constraints: There may be business rules or data integrity constraints in place that prevent changing the person responsible for certain items.
  Locked Records: The item may be locked for editing due to ongoing processes or transactions.
  Inconsistent Data: There may be inconsistencies in the data that prevent the change from being processed.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to make changes to the marketing list items. This can be done by reviewing the user's roles and permissions in the SAP system.
  
  
  Review Business Rules: Check if there are any specific business rules or configurations that restrict changing the person responsible for the item. This may involve consulting with your SAP functional team or reviewing the configuration settings.
  
  
  Unlock the Item: If the item is locked, identify the process that is locking it and either wait for it to complete or unlock it if appropriate.
  
  
  Data Consistency Check: Verify the data associated with the item to ensure there are no inconsistencies. This may involve checking related records or dependencies that could affect the change.
  
  
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant context to help diagnose the problem.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing marketing lists, such as CRMD_ORDER for managing CRM orders or CRMD_MKTLIST for marketing lists.
  SAP Notes: Search for SAP Notes related to CRM_MKTLIST_ADMIN065 in the SAP Support Portal for any known issues or fixes.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.