How To Fix CRM_MKTLIST_ACTION000 - Contact partner could not be found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTLIST_ACTION - CRM Marketing: External List - Messages for Actions

• Message number: 000

• Message text: Contact partner could not be found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTLIST_ACTION000 - Contact partner could not be found ?

  The SAP error message CRM_MKTLIST_ACTION000 with the description "Contact partner could not be found" typically occurs in the SAP Customer Relationship Management (CRM) module when the system is unable to locate a specified contact partner for a marketing list or campaign. This can happen for various reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  Missing Contact Partner: The contact partner you are trying to use may not be defined in the system or may have been deleted.
  Incorrect Partner Function: The partner function assigned to the contact may not be correctly set up or may not exist in the system.
  Data Inconsistency: There may be inconsistencies in the master data, such as missing or incorrect entries in the business partner records.
  Authorization Issues: The user may not have the necessary authorizations to view or access the contact partner data.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the system from recognizing the contact partner.
  
  Solutions:
  
  
  Check Business Partner Data:
  
  Go to the Business Partner transaction (e.g., BP) and verify that the contact partner exists and is active.
  Ensure that the partner function is correctly assigned to the business partner.
  
  
  
  Review Partner Functions:
  
  Check the partner functions assigned to the marketing list or campaign to ensure they are correctly configured.
  Make sure that the partner function you are trying to use is valid and exists in the system.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any discrepancies in the business partner data.
  Use transaction codes like BP to review and correct any inconsistencies.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the contact partner data.
  Check the user roles and authorizations in the SAP system.
  
  
  
  Consult Configuration Settings:
  
  Review the configuration settings related to marketing and partner functions in the CRM system.
  Ensure that all necessary settings are correctly configured.
  
  
  
  Error Logs and Traces:
  
  Check the system logs and traces for any additional error messages or information that may provide more context about the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRMD_ORDER (CRM Order Management), and CRMD_ORDERADM_H (Order Administration).
  Documentation: Review SAP documentation and notes related to CRM marketing and partner functions for additional insights.
  User Forums: Engage with SAP community forums or user groups to see if others have encountered similar issues and how they resolved them.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.