How To Fix CRM_MKTISM_APPLIC400 - Call of Trex search failed, return code is &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTISM_APPLIC - message class for package CRM_MKTISM_APPLICATION

• Message number: 400

• Message text: Call of Trex search failed, return code is &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTISM_APPLIC400 - Call of Trex search failed, return code is &1 ?

  The SAP error message CRM_MKTISM_APPLIC400 with the description "Call of Trex search failed, return code is &1" typically indicates an issue with the TREX (Text Retrieval and Extraction) search engine, which is used in SAP for full-text search capabilities. This error can occur in various scenarios, particularly in CRM (Customer Relationship Management) applications when trying to perform a search operation.
  Causes:
  
  TREX Service Not Running: The TREX service may not be running or may have crashed.
  Network Issues: There could be network connectivity issues between the SAP application server and the TREX server.
  Configuration Issues: Incorrect configuration settings in the TREX or the SAP system can lead to this error.
  Resource Limitations: The TREX server may be experiencing resource limitations (e.g., memory, CPU).
  Version Compatibility: There may be compatibility issues between the SAP system and the TREX version being used.
  
  Solutions:
  
  Check TREX Service: Ensure that the TREX service is running. You can check this in the SAP system by using transaction TREX or by accessing the TREX administration tools.
  Restart TREX: If the service is not running, try restarting it. If it is running but still causing issues, a restart may help.
  Network Connectivity: Verify that there are no network issues between the SAP application server and the TREX server. You can use tools like ping or traceroute to check connectivity.
  Review Configuration: Check the configuration settings for TREX in the SAP system. Ensure that the connection parameters are correctly set.
  Monitor Resources: Use monitoring tools to check the resource usage on the TREX server. If it is overloaded, consider optimizing the server or increasing its resources.
  Check Logs: Review the TREX logs for any specific error messages that could provide more insight into the issue. Logs can usually be found in the TREX installation directory.
  Update Software: Ensure that both the SAP system and TREX are updated to compatible versions. Check for any patches or updates that may resolve known issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  TREX Documentation: Refer to the official SAP documentation for TREX for detailed configuration and troubleshooting steps.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Check SAP community forums or other online resources where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKTISM_APPLIC400 error related to TREX search failures.