How To Fix CRM_MKTISM_APPLIC122 - An application error has occurred; see message details

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTISM_APPLIC - message class for package CRM_MKTISM_APPLICATION

• Message number: 122

• Message text: An application error has occurred; see message details

What causes this issue?

The application encountered an error when checking the existence of an
index category for document type CRM_ISM.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Create an OSS message using the component XX-PROJ-CRM-ISM.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTISM_APPLIC122 - An application error has occurred; see message details ?

  The SAP error message CRM_MKTISM_APPLIC122 indicates that an application error has occurred within the SAP CRM system, specifically related to marketing or campaign management functionalities. This error can arise due to various reasons, including configuration issues, data inconsistencies, or problems with the underlying application logic.
  Possible Causes:
  
  Data Inconsistencies: There may be missing or incorrect data in the marketing documents or related objects.
  Configuration Issues: The system may not be properly configured for the specific marketing functionality being used.
  Authorization Issues: The user may not have the necessary permissions to perform the action that triggered the error.
  System Bugs: There could be a bug in the SAP CRM application that is causing the error.
  Custom Code: If there are custom enhancements or modifications, they may be causing unexpected behavior.
  
  Solutions:
  
  Check Message Details: Review the detailed error message provided in the SAP GUI. It may contain additional information that can help identify the root cause.
  Data Validation: Ensure that all required fields in the marketing documents are filled out correctly and that there are no inconsistencies in the data.
  Configuration Review: Verify that the configuration settings for the marketing application are correct. This may involve checking settings in transaction codes like SPRO.
  Authorization Check: Ensure that the user has the necessary authorizations to perform the action. This can be checked in transaction SU53 or by consulting with your security team.
  Debugging: If you have access to debugging tools, you can try to debug the application to see where the error is occurring.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others related to marketing and campaign management.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Documentation: Review SAP documentation related to CRM marketing functionalities for any specific prerequisites or configurations that may be required.
  
  By following these steps, you should be able to diagnose and potentially resolve the error CRM_MKTISM_APPLIC122.