How To Fix CRM_MKTISM_APPLIC061 - Customizing is incorrect or incomplete; see message details

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTISM_APPLIC - message class for package CRM_MKTISM_APPLICATION

• Message number: 061

• Message text: Customizing is incorrect or incomplete; see message details

What causes this issue?

The RFC connection settings to the Search and Classification function
(TREX) is incomplete or incorrect.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Check the RFC connection using the transaction <DS:TRAN.SRMO>SRMO</>.
Check the TREX installation information on the <LS>Search server
relation</> tab
Choose one of the rows and check the corresponding RFC connection on the
<LS>RFC destinations </>tab.
In case there are problems, you can maintain the RFC connection using
the transaction <DS:TRAN.SM59>SM59</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTISM_APPLIC061 - Customizing is incorrect or incomplete; see message details ?

  The SAP error message CRM_MKTISM_APPLIC061 indicates that there is an issue with the customizing settings in the SAP CRM system, specifically related to marketing or campaign management. This error typically arises when the system encounters incomplete or incorrect configuration settings that prevent it from executing a particular function or process.
  Cause:
  
  Incomplete Customizing: The necessary customizing settings for marketing or campaign management may not have been fully configured.
  Missing Dependencies: Certain required settings or dependencies may be missing, such as organizational units, marketing attributes, or other related configurations.
  Incorrect Settings: There may be incorrect entries in the customizing tables that lead to inconsistencies.
  Transport Issues: If the customizing settings were transported from another system, there may have been issues during the transport process that resulted in incomplete or incorrect configurations.
  
  Solution:
  
  
  Check Customizing Settings: 
  
  Go to the SAP Customizing Implementation Guide (IMG) and verify the settings related to marketing and campaign management. Ensure that all necessary configurations are completed.
  Common areas to check include:
  
  Marketing attributes
  Campaign management settings
  Organizational units related to marketing
  
  
  
  
  
  Review Message Details: 
  
  The error message may provide additional details or codes that can help pinpoint the exact issue. Review the message details for any specific information that can guide you to the root cause.
  
  
  
  Consult Documentation: 
  
  Refer to SAP documentation or notes related to the specific error message. SAP Notes may provide insights or corrections for known issues.
  
  
  
  Check for Missing Dependencies: 
  
  Ensure that all required components and dependencies are in place. This may include checking for necessary authorizations, roles, or other related settings.
  
  
  
  Transport Validation: 
  
  If the issue arose after a transport, validate that the transport was successful and that all necessary objects were included. You may need to re-transport or manually adjust settings.
  
  
  
  Testing: 
  
  After making changes, perform tests to ensure that the issue is resolved and that the marketing functions are working as expected.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for CRM marketing functionalities to ensure that all necessary configurations are understood and implemented correctly.
  
  If the issue persists after following these steps, it may be beneficial to consult with an SAP expert or your organization's SAP support team for further assistance.