How To Fix CRM_MKTISM_APPLIC039 - Customizing of char. cls. scheme is incorrect or incomplete; see details

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTISM_APPLIC - message class for package CRM_MKTISM_APPLICATION

• Message number: 039

• Message text: Customizing of char. cls. scheme is incorrect or incomplete; see details

What causes this issue?

The Customizing of the Characteristics Classification Schemes for
Insights Management is insufficient or incorrect. As a result, a runtime
characteristic classification scheme could not be determined for the
object '&V1&'.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator to make the necessary Customizing
settings or changes:
Check the settings in the IMG activity <DS:SIMG.CRMV_MKTISM_CL2>Maintain
Characteristics Classification Scheme</>.
Using transaction SE18, check the active implementations of the BAdI
CRM_MKTISM_RT_CLS (method: GET_RT_CHARACT_CLASSIFIC_ID).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTISM_APPLIC039 - Customizing of char. cls. scheme is incorrect or incomplete; see details ?

  The SAP error message CRM_MKTISM_APPLIC039 indicates that there is an issue with the customizing of the characteristic classification scheme in the SAP CRM system. This error typically arises when the configuration for the characteristic classification is either incorrect or incomplete, which can prevent the system from processing marketing activities or other related functions properly.
  Cause:
  
  Incomplete Customizing: The characteristic classification scheme may not be fully defined. This could mean that required characteristics or values are missing.
  Incorrect Configuration: There may be errors in the way the characteristic classes or schemes are set up in the system.
  Missing Dependencies: If there are dependencies or relationships between characteristics that are not properly defined, it can lead to this error.
  Transport Issues: If the customizing settings were transported from another system, there may have been issues during the transport process that led to incomplete or incorrect settings.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Go to the transaction code SPRO (SAP Project Reference Object) and navigate to the relevant customizing settings for the characteristic classification scheme.
  Ensure that all required characteristics and their values are defined correctly.
  
  
  
  Review Characteristic Classes:
  
  Check the characteristic classes to ensure that they are correctly assigned and that all necessary characteristics are included.
  Make sure that the characteristics are active and properly linked to the relevant applications.
  
  
  
  Validate Dependencies:
  
  If there are dependencies between characteristics, ensure that they are correctly defined and that there are no missing links.
  
  
  
  Transport Check:
  
  If the issue arose after a transport, check the transport logs for any errors or warnings that might indicate what went wrong during the transport process.
  If necessary, re-transport the customizing settings or manually adjust them in the target system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of your SAP CRM system for any known issues or additional guidance.
  
  
  
  Testing:
  
  After making changes, perform tests to ensure that the error no longer occurs and that the characteristic classification scheme works as intended.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CT04 (Create Characteristic), CL02 (Change Class), and CL03 (Display Class) for managing characteristics and classes.
  SAP Notes: Check SAP Notes for any specific fixes or updates related to this error message.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or consulting with an SAP expert who specializes in CRM configuration.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_MKTISM_APPLIC039 error message.