How To Fix CRM_MKTISM_APPLIC021 - An application error has occurred; see message details

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTISM_APPLIC - message class for package CRM_MKTISM_APPLICATION

• Message number: 021

• Message text: An application error has occurred; see message details

What causes this issue?

The system tried to type-cast an object of class type '&V1&' to a
reference of class type
'&V2&' which resulted in an exception.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Create an OSS message for the component XX-PROJ-CRM-ISM.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTISM_APPLIC021 - An application error has occurred; see message details ?

  The SAP error message CRM_MKTISM_APPLIC021 indicates that an application error has occurred within the SAP CRM (Customer Relationship Management) system. This error can arise from various issues, including configuration problems, data inconsistencies, or issues with the underlying business logic.
  Possible Causes:
  
  Data Inconsistencies: There may be missing or incorrect data in the CRM system that is causing the application to fail.
  Configuration Issues: Incorrect settings in the CRM configuration can lead to errors when trying to execute certain functions.
  Authorization Problems: The user may not have the necessary permissions to perform the action that triggered the error.
  System Bugs: There may be bugs in the specific version of the SAP CRM software that you are using.
  Custom Code Issues: If there are custom enhancements or modifications in the system, they may not be functioning correctly.
  
  Solutions:
  
  Check the Error Log: Review the detailed error log or message details associated with the error. This can provide more context about what specifically caused the error.
  Data Validation: Ensure that all required data is present and correctly formatted. Check for any inconsistencies in the data being processed.
  Configuration Review: Verify the configuration settings in the CRM system to ensure they are set up correctly.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to perform the action.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues or bugs related to this error.
  Debugging: If you have access to the development environment, you can debug the application to identify the exact point of failure.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: You may want to check transaction codes like SLG1 (Application Log) to see if there are any logs related to the error.
  SAP Community: The SAP Community forums can be a valuable resource for finding similar issues and solutions shared by other users.
  Documentation: Review the official SAP documentation for CRM to understand the specific functionalities and configurations related to the error.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_MKTISM_APPLIC021 error in your SAP CRM system.