How To Fix CRM_MKTHV_SEG_GEN001 - Exception during generation of segmentation graph

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SEG_GEN - Messages for Segmentation Model Generation Report

• Message number: 001

• Message text: Exception during generation of segmentation graph

What causes this issue?

An uncatchable program exception occured during the processing and
generation of the segmentation model graph.

System Response

Processing was stopped. The segmentation model is stored in status
"Being generated" to be able to analyze the cause.

How to fix this error?

Contact SAP to analyze the cause of the error.

Procedure for System Administrators

You can reset the status of the segmentation model so that it is
editable again. To do this, you use the <DS:TRAN.CRMD_MKT_TOOLS>
<LS>Expert Tools</></>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SEG_GEN001 - Exception during generation of segmentation graph ?

  The SAP error message CRM_MKTHV_SEG_GEN001 indicates that there was an exception during the generation of a segmentation graph in the SAP Customer Relationship Management (CRM) module. This error typically arises when there are issues with the segmentation process, which is used to categorize customers or prospects based on specific criteria.
  Causes:
  
  Data Issues: There may be inconsistencies or missing data in the master data or transactional data that the segmentation process relies on.
  Configuration Problems: Incorrect configuration settings in the segmentation model or the underlying data model can lead to errors during graph generation.
  Performance Issues: If the system is under heavy load or if there are performance bottlenecks, it may lead to timeouts or exceptions during processing.
  Authorization Issues: Lack of proper authorizations for the user executing the segmentation can also lead to exceptions.
  System Bugs: There may be bugs in the SAP system or specific patches that need to be applied.
  
  Solutions:
  
  Check Data Integrity: Review the data used in the segmentation process to ensure that it is complete and consistent. Look for missing or incorrect entries in the relevant tables.
  Review Configuration: Verify the configuration settings for the segmentation model. Ensure that all necessary parameters are correctly set up.
  Monitor System Performance: Check system performance metrics to identify any bottlenecks. If necessary, optimize the database or increase system resources.
  Check Authorizations: Ensure that the user executing the segmentation has the necessary authorizations to access the required data and execute the process.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause of the issue.
  Apply Patches: If the issue is related to a known bug, check for any available SAP Notes or patches that address the problem and apply them as needed.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I to investigate related data.
  SAP Notes: Search the SAP Support Portal for relevant SAP Notes that may provide additional guidance or fixes related to this error.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the problem persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.