How To Fix CRM_MKTHV_MC_IL001 - Marketing prospect &1 is locked by &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_MC_IL - Marketing Prospect Message Class for IL

• Message number: 001

• Message text: Marketing prospect &1 is locked by &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_MC_IL001 - Marketing prospect &1 is locked by &2 ?

  The SAP error message CRM_MKTHV_MC_IL001 indicates that a marketing prospect (identified by &1) is currently locked by another user or process (identified by &2). This typically occurs in the context of SAP Customer Relationship Management (CRM) when multiple users attempt to access or modify the same marketing prospect simultaneously.
  Cause:
  
  Concurrent Access: Another user is currently editing or processing the marketing prospect, which leads to a lock being placed on it.
  System Processes: Background jobs or processes that are running in the system may also lock the marketing prospect.
  Transaction Errors: If a previous transaction did not complete properly, it might leave the prospect in a locked state.
  
  Solution:
  
  Wait and Retry: If the lock is due to another user, wait for them to finish their work and then try again.
  Check Lock Entries: Use transaction code SM12 to check for lock entries. You can look for the specific marketing prospect and see which user or process is holding the lock.
  Release the Lock: If you have the necessary authorizations, you can manually delete the lock entry in SM12. However, be cautious with this approach, as it may disrupt the work of the user who is currently using the prospect.
  Contact the User: If you identify the user who has the lock, you can reach out to them to see if they can release the lock or if they are done with their work.
  System Administration: If the issue persists, it may require intervention from your SAP Basis team to investigate any underlying issues with the locking mechanism or to check for any stuck processes.
  
  Related Information:
  
  Lock Mechanism: SAP uses a locking mechanism to prevent data inconsistencies when multiple users are accessing the same data. Understanding how locks work in SAP can help in troubleshooting these issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to view and manage lock entries), SM21 (to check system logs), and ST22 (to analyze dumps) for further investigation.
  User Training: Ensure that users are trained on how to properly exit transactions to avoid leaving locks in the system.
  
  If the problem continues to occur frequently, it may be worth reviewing the business processes and user access patterns to identify potential improvements.