How To Fix CRM_MKTHV_MC060 - &1 &2: Opt-in settings cannot be determined

CRM_MKTHV_MC060 - Overview

• Message type: E = Error

• Message class: CRM_MKTHV_MC - CRM Marketing: Marketing Prospect

• Message number: 060

• Message text: &1 &2: Opt-in settings cannot be determined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_MC060 - &1 &2: Opt-in settings cannot be determined ?

  The SAP error message CRM_MKTHV_MC060 indicates that the system is unable to determine the opt-in settings for a particular marketing campaign or activity. This can occur in the context of SAP Customer Relationship Management (CRM) when trying to manage marketing activities, especially those related to consent management and customer preferences.
  
  Cause:
  
  Missing or Incomplete Data: The opt-in settings for the customer or target group may not be properly maintained in the system. This could be due to missing entries in the relevant tables or incorrect configuration.
  
  Configuration Issues: The settings related to marketing and consent management may not be correctly configured in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the opt-in settings.
  System Errors: There could be a temporary issue or bug in the system that is preventing the retrieval of opt-in settings.
  
  
  Solution:
  
  Check Customer Data: Verify that the customer or target group has valid opt-in settings maintained in