How To Fix CRM_MKTHV_MC058 - &1 &2: account &3 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_MC - CRM Marketing: Marketing Prospect

• Message number: 058

• Message text: &1 &2: account &3 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_MC058 - &1 &2: account &3 does not exist ?

  The SAP error message CRM_MKTHV_MC058 indicates that there is an issue related to a marketing hierarchy or account that does not exist in the system. This error typically arises in the context of marketing or customer relationship management (CRM) processes when the system is trying to access or manipulate data related to a specific account that cannot be found.
  Cause:
  
  Non-Existent Account: The account number specified in the error message does not exist in the database. This could be due to a typo, an account that has been deleted, or an account that has not been created yet.
  Data Synchronization Issues: If the system is integrated with other systems (like ERP), there may be synchronization issues where the account exists in one system but not in the other.
  Authorization Issues: The user may not have the necessary permissions to view or access the account, leading to the perception that it does not exist.
  Incorrect Configuration: There may be configuration issues in the marketing hierarchy or account management settings.
  
  Solution:
  
  Verify Account Existence: Check the account number mentioned in the error message. Use transaction codes like BP (Business Partner) or CRM to search for the account in the system.
  Create the Account: If the account does not exist, you may need to create it using the appropriate transaction or interface.
  Check Data Synchronization: If your SAP system is integrated with other systems, ensure that data synchronization is functioning correctly. You may need to run synchronization jobs or check for errors in the integration.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the account. You may need to consult with your SAP security team to verify and adjust user roles and permissions.
  Configuration Review: Check the configuration settings related to marketing hierarchies and account management to ensure they are set up correctly.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for Business Partner management, CRM for CRM-related activities, and SE11 for data dictionary checks.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal. There may be specific patches or updates that address known issues.
  Documentation: Review SAP documentation related to CRM and marketing processes to understand how accounts and hierarchies are managed.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the error message CRM_MKTHV_MC058 effectively.