How To Fix CRM_MKTHV_MC039 - You are not authorized to convert marketing prospects

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_MC - CRM Marketing: Marketing Prospect

• Message number: 039

• Message text: You are not authorized to convert marketing prospects

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_MC039 - You are not authorized to convert marketing prospects ?

  The SAP error message CRM_MKTHV_MC039 indicates that a user does not have the necessary authorization to convert marketing prospects into other statuses or entities within the SAP Customer Relationship Management (CRM) system. This error typically arises when a user attempts to perform an action that requires specific permissions that they do not possess.
  Cause:
  
  Authorization Issues: The user lacks the required authorization object or role that allows them to convert marketing prospects.
  Role Assignment: The user may not be assigned to the correct role that includes the necessary permissions for marketing activities.
  Configuration Settings: There may be specific configuration settings in the CRM system that restrict certain actions based on user roles.
  
  Solution:
  
  
  Check User Roles:
  
  Verify the roles assigned to the user in the SAP system. This can be done by navigating to the user management area (transaction code SU01).
  Ensure that the user has been assigned a role that includes the necessary authorizations for converting marketing prospects.
  
  
  
  Review Authorization Objects:
  
  Check the relevant authorization objects associated with marketing activities. Common authorization objects for CRM marketing include CRM_MKTHV and others related to marketing functions.
  Ensure that the user has the necessary authorizations for these objects.
  
  
  
  Consult with Security Administrator:
  
  If you do not have the necessary access to check or modify roles and authorizations, consult with your SAP security administrator or the person responsible for user management in your organization. They can help identify and resolve authorization issues.
  
  
  
  Testing:
  
  After making any changes to roles or authorizations, have the user log out and log back in to ensure that the changes take effect.
  Test the conversion process again to confirm that the issue has been resolved.
  
  
  
  Documentation and Training:
  
  Ensure that users are aware of the necessary permissions and processes for converting marketing prospects. Providing documentation or training can help prevent similar issues in the future.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on authorization issues in CRM.
  Transaction Codes: Familiarize yourself with transaction codes such as SU01 (User Maintenance), PFCG (Role Maintenance), and SU53 (Authorization Check) to troubleshoot authorization issues effectively.
  SAP Community: Engage with the SAP Community or forums for additional insights or similar experiences from other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve the authorization issue.