How To Fix CRM_MKTHV_MC029 - Enter a corporate account in the work data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_MC - CRM Marketing: Marketing Prospect

• Message number: 029

• Message text: Enter a corporate account in the work data

What causes this issue?

You have entered an individual account or group as the company in the
work data. If you specify a company, the prospect is considered a
contact for that company. However, a prospect can only be a contact for
a corporate account.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Specify a corporate account, otherwise the system will convert the
prospect to an individual account.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_MC029 - Enter a corporate account in the work data ?

  The SAP error message CRM_MKTHV_MC029 typically indicates that a corporate account needs to be entered in the work data of a marketing activity or campaign. This error is often encountered in the SAP Customer Relationship Management (CRM) module when working with marketing functions.
  Cause:
  The error occurs when:
  
  A marketing activity or campaign is being created or modified, and the system requires a corporate account to be specified.
  The corporate account field is either left blank or not properly filled in the relevant transaction or screen.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify the Transaction: Determine which marketing activity or campaign you are working on when the error occurs.
  
  
  Access the Work Data: Navigate to the work data section of the marketing activity or campaign.
  
  
  Enter Corporate Account:
  
  Look for a field labeled "Corporate Account" or similar.
  Enter a valid corporate account number or select one from the available options. Ensure that the account you are entering is active and relevant to the marketing activity.
  
  
  
  Save Changes: After entering the corporate account, save your changes and try to proceed with the transaction again.
  
  
  Check Authorizations: Ensure that you have the necessary authorizations to access and modify corporate account data.
  
  
  Consult Documentation: If you are unsure about which corporate account to enter, refer to your organization's documentation or consult with a colleague who is familiar with the marketing processes.
  
  
  Related Information:
  
  Corporate Accounts: In SAP CRM, corporate accounts are typically used to represent organizations or businesses that are customers. They can have multiple contacts and related data.
  Marketing Activities: These are initiatives designed to promote products or services, and they often require specific customer data to target the right audience.
  SAP Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance.
  
  By ensuring that a valid corporate account is entered in the work data, you should be able to resolve the CRM_MKTHV_MC029 error and continue with your marketing activities.