How To Fix CRM_MKTHV_MC028 - Consent &1 does not exist (&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_MC - CRM Marketing: Marketing Prospect

• Message number: 028

• Message text: Consent &1 does not exist (&2)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_MC028 - Consent &1 does not exist (&2) ?

  The SAP error message CRM_MKTHV_MC028, which states "Consent &1 does not exist (&2)," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue related to consent management. This error indicates that the system is trying to access a consent record that does not exist in the database.
  Cause:
  
  
  Missing Consent Record: The most common cause of this error is that the consent record identified by the ID (&1) does not exist in the system. This could be due to:
  
  The consent record was never created.
  The consent record was deleted.
  There is a typo or incorrect reference to the consent ID.
  
  
  
  Data Synchronization Issues: If the system is integrated with other systems (like SAP S/4HANA or third-party applications), there may be synchronization issues leading to missing consent records.
  
  
  Authorization Issues: The user may not have the necessary permissions to view or access the consent record.
  
  
  Solution:
  
  
  Verify Consent Record: Check if the consent record with the specified ID exists in the system. You can do this by:
  
  Navigating to the consent management area in SAP CRM.
  Using transaction codes like CRMD_ORDER or relevant reports to search for the consent record.
  
  
  
  Create or Restore Consent Record: If the consent record does not exist:
  
  Create a new consent record if it is required for your business process.
  If it was deleted, check if it can be restored from a backup or if it can be recreated.
  
  
  
  Check Integration Settings: If your system is integrated with other systems, ensure that the data synchronization processes are functioning correctly. You may need to check middleware settings or data transfer logs.
  
  
  Review User Authorizations: Ensure that the user encountering the error has the necessary authorizations to access consent records. You may need to consult with your SAP security team to verify and adjust user roles and permissions.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to consent management for any specific configurations or known issues that might be relevant to your version of SAP CRM.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error message or related keywords in the SAP Support Portal.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing consents, such as CRMD_ORDER, CRMD_ORDERADM_H, or any custom transaction codes your organization may use.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.