How To Fix CRM_MKTHV_INFRASTRUC057 - Process error on start task

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_INFRASTRUC - high volume campaign execution infrastructure messages

• Message number: 057

• Message text: Process error on start task

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_INFRASTRUC057 - Process error on start task ?

  The SAP error message CRM_MKTHV_INFRASTRUC057 typically indicates a process error that occurs when starting a task in the SAP CRM (Customer Relationship Management) system. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Possible Causes:
  
  
  Configuration Issues: Incorrect or incomplete configuration in the CRM system can lead to this error. This might include missing settings in the marketing or sales area.
  
  
  Data Issues: Inconsistent or missing data in the relevant tables can cause the process to fail. This could involve missing master data or transactional data that the task relies on.
  
  
  Authorization Problems: The user executing the task may not have the necessary authorizations to perform the action, leading to a process error.
  
  
  System Performance: If the system is under heavy load or if there are performance issues, it may not be able to start the task properly.
  
  
  Custom Code or Enhancements: If there are custom developments or enhancements in the CRM system, they might interfere with standard processes, causing errors.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings related to the task you are trying to execute. Ensure that all necessary settings are correctly defined.
  
  
  Validate Data: Check the data involved in the process. Ensure that all required master and transactional data is present and correctly maintained.
  
  
  Review Authorizations: Verify that the user has the necessary authorizations to execute the task. You may need to consult with your SAP security team to ensure proper roles and permissions are assigned.
  
  
  Monitor System Performance: Check the system performance and load. If the system is slow or unresponsive, consider optimizing performance or scheduling the task during off-peak hours.
  
  
  Debugging: If the issue persists, consider debugging the process to identify the exact point of failure. This may require technical expertise in SAP ABAP or CRM processes.
  
  
  Check Logs: Review the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the failure.
  
  
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches and updates.
  
  
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log) and ST22 (Dump Analysis) to help diagnose the issue.
  Documentation: Review SAP documentation related to CRM processes and error handling for additional insights.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By systematically addressing these areas, you should be able to identify the cause of the error and implement a suitable solution.