How To Fix CRM_MKTGS_USER_QUERY001 - No users found for the specified selection criteria

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_USER_QUERY - Search for User Logins

• Message number: 001

• Message text: No users found for the specified selection criteria

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_USER_QUERY001 - No users found for the specified selection criteria ?

  The SAP error message CRM_MKTGS_USER_QUERY001 indicates that the system could not find any users that match the specified selection criteria in a marketing context. This error typically occurs in the SAP Customer Relationship Management (CRM) module when trying to execute a query or report that requires user data.
  Causes:
  
  Incorrect Selection Criteria: The criteria used to filter users may be too restrictive or incorrect, leading to no matching records.
  User Status: The users you are trying to query may not be active or may not have the necessary roles assigned to them.
  Authorization Issues: The user executing the query may not have the necessary authorizations to view the users in the system.
  Data Inconsistencies: There may be inconsistencies or missing data in the user master records.
  Configuration Issues: The system may not be properly configured to recognize or display the users based on the criteria provided.
  
  Solutions:
  
  Review Selection Criteria: Check the selection criteria you are using in the query. Ensure that it is not overly restrictive and that it accurately reflects the users you want to find.
  Check User Status: Verify that the users you expect to see are active and have the correct roles assigned in the system.
  Authorization Check: Ensure that you have the necessary authorizations to view the user data. You may need to consult with your system administrator to verify your permissions.
  Data Validation: Check the user master records for any inconsistencies or missing information. Ensure that all required fields are filled out correctly.
  Configuration Review: If you suspect a configuration issue, consult with your SAP Basis or CRM configuration team to ensure that the system is set up correctly to handle user queries.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SU01 (User Maintenance) to check user details or PFCG (Role Maintenance) to verify roles assigned to users.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the SAP Help Portal for documentation related to user management in CRM, which may provide insights into how user queries are structured and executed.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.