How To Fix CRM_MKTGS_PRODUCTS032 - Saved '&1' cannot be deleted when the promotion has already started

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_PRODUCTS -

• Message number: 032

• Message text: Saved '&1' cannot be deleted when the promotion has already started

What causes this issue?

Saved &V1& cannot be deleted when the promotion has already started .
The trade promotion is considered as started when the planned start date
is in the past.

System Response

You cannot delete already saved &V1& when the promotion has already
started .

How to fix this error?

Instead of deleting the &V1& you should make them not relevant for the
trade promotion by processing as follow :
In case you are deleting products, product categories, product groups or
product segments, you should change their effective end dates to past
dates. This means you stop promoting instead of deleting them.
In case you are deleting trade spends you should change their end dates
to past dates instead of deleting them.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_PRODUCTS032 - Saved '&1' cannot be deleted when the promotion has already started ?

  The SAP error message CRM_MKTGS_PRODUCTS032 indicates that a promotion (or marketing campaign) cannot be deleted because it has already started. This is a common issue in SAP CRM when trying to manage marketing promotions, as the system enforces certain rules to maintain data integrity and prevent inconsistencies.
  Cause:
  The primary cause of this error is that the promotion you are trying to delete is currently active or has already started. SAP CRM has built-in checks to prevent the deletion of active promotions to ensure that ongoing marketing activities are not disrupted.
  Solution:
  To resolve this error, you have a few options:
  
  
  Check Promotion Status: Verify the status of the promotion. If it is indeed active, you will need to either wait until the promotion ends or consider other options.
  
  
  Deactivate the Promotion: If you need to stop the promotion, you may have the option to deactivate it instead of deleting it. This can usually be done through the promotion management interface in SAP CRM. Look for an option to change the status of the promotion to "inactive" or "ended."
  
  
  Adjust Dates: If the promotion has not yet started but is marked as active, check the start and end dates. You may need to adjust these dates to reflect the correct timeline.
  
  
  Consult Documentation: Review the SAP documentation or help files related to marketing promotions for specific instructions on how to manage promotion statuses.
  
  
  Contact Support: If you are unable to resolve the issue through the above steps, consider reaching out to your SAP support team or consulting with an SAP expert who can provide guidance based on your specific system configuration.
  
  
  Related Information:
  
  Promotion Management: Familiarize yourself with the promotion management functionalities in SAP CRM, including how to create, modify, and deactivate promotions.
  User Permissions: Ensure that you have the necessary permissions to make changes to promotions in the system.
  Audit Trail: Keep in mind that changes to promotions may be logged for auditing purposes, so be aware of the implications of deactivating or deleting promotions.
  
  By following these steps, you should be able to address the error message and manage your promotions effectively within SAP CRM.