How To Fix CRM_MKTGS_PRODUCTS020 - '&1' does not contain product categories at the configured minimum level

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_PRODUCTS -

• Message number: 020

• Message text: '&1' does not contain product categories at the configured minimum level

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_PRODUCTS020 - '&1' does not contain product categories at the configured minimum level ?

  The SAP error message CRM_MKTGS_PRODUCTS020 indicates that a product does not have the required product categories at the configured minimum level. This error typically arises in the context of marketing and sales processes within SAP Customer Relationship Management (CRM) when trying to create or manage marketing campaigns, product listings, or similar activities.
  Cause:
  
  Missing Product Categories: The product in question does not have the necessary product categories assigned to it. This could be due to incorrect product master data setup.
  Configuration Settings: The system may be configured to require a minimum level of product categories that the product does not meet.
  Data Inconsistency: There may be inconsistencies in the product data, such as missing or incorrectly assigned categories.
  
  Solution:
  
  
  Check Product Master Data:
  
  Go to the product master data in SAP and verify that the product has the required categories assigned.
  Ensure that the product is correctly classified under the necessary product hierarchy.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in the CRM system to understand the minimum level of product categories required.
  If necessary, adjust the configuration to either lower the minimum requirement or ensure that products meet the existing criteria.
  
  
  
  Assign Missing Categories:
  
  If the product is missing categories, assign the necessary product categories to the product in the product master data.
  Ensure that the categories assigned are at the correct level as per the configuration.
  
  
  
  Data Consistency Check:
  
  Run a data consistency check to identify any other products that may have similar issues.
  Correct any inconsistencies found in the product data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on product category configuration and requirements.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER for managing marketing documents or MM02 for changing material master data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to modify product categories and master data.
  
  By following these steps, you should be able to resolve the CRM_MKTGS_PRODUCTS020 error and ensure that your products are correctly categorized for marketing and sales activities.