How To Fix CRM_MKTGS_LISTING006 - Retrieving procedures not possible; contact technical support

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_LISTING - Messages for the generic listings integration

• Message number: 006

• Message text: Retrieving procedures not possible; contact technical support

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_LISTING006 - Retrieving procedures not possible; contact technical support ?

  The SAP error message CRM_MKTGS_LISTING006 indicates that there is an issue with retrieving marketing procedures in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system is unable to access or find the necessary data related to marketing procedures, which can be due to various reasons.
  Possible Causes:
  
  Missing or Incomplete Data: The marketing procedures or related data may not be properly set up or may be missing in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the marketing procedures.
  Configuration Issues: There may be configuration problems in the CRM system that prevent the retrieval of marketing procedures.
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or system performance issues.
  Transport Issues: If the system has recently undergone a transport of changes, there may be inconsistencies or missing objects.
  
  Solutions:
  
  Check Data Setup: Verify that the marketing procedures are correctly set up in the system. Ensure that all necessary data is complete and properly configured.
  Review Authorizations: Check the user’s authorization roles to ensure they have the necessary permissions to access the marketing procedures.
  Configuration Review: Review the configuration settings related to marketing procedures in the CRM system. Ensure that all necessary settings are correctly defined.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Technical Support: If the issue persists, contact your technical support team or SAP support for further assistance. Provide them with the error message details and any relevant logs or screenshots.
  System Restart: In some cases, a simple restart of the application server or the entire system may resolve temporary issues.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  Documentation: Review the official SAP documentation for CRM marketing procedures to ensure that all configurations and setups are in line with best practices.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the issue related to the CRM_MKTGS_LISTING006 error message. If the problem continues, involving SAP support will be essential for a more in-depth investigation.