How To Fix CRM_MKTGS_FREE_GOOD001 - Free product cannot be changed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_FREE_GOOD -

• Message number: 001

• Message text: Free product cannot be changed

What causes this issue?

Free product cannot be changed because
rebate agreement with status <ZK>Settled</> or <ZK>To be Settled</>
exists or
trade promotion has status <ZK>Released</>

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_FREE_GOOD001 - Free product cannot be changed ?

  The SAP error message CRM_MKTGS_FREE_GOOD001 indicates that a free product in a marketing or sales document cannot be changed. This typically occurs in the context of free goods promotions where certain conditions apply to the handling of free products.
  Cause:
  
  Free Goods Configuration: The error often arises when there are specific configurations in the free goods settings that prevent changes to the free product once it has been added to a document.
  Document Status: The status of the document (e.g., if it is already processed or in a certain state) may restrict changes to free goods.
  Business Rules: There may be business rules or validations in place that prevent modifications to free goods after they have been defined in a sales order or marketing document.
  
  Solution:
  
  Check Document Status: Ensure that the document is in a status that allows for changes. If the document is already processed or completed, you may need to create a new document or reverse the existing one.
  Review Free Goods Configuration: Check the configuration settings for free goods in the SAP system. Ensure that the settings allow for modifications if that is required by your business process.
  Consult with Business Rules: If there are specific business rules in place, consult with your business process owner or SAP functional consultant to understand the implications of changing free goods and whether exceptions can be made.
  Use Transaction Codes: If you need to make changes, consider using transaction codes like VA02 (Change Sales Order) or CRM_ORDER (Change CRM Order) to see if you can adjust the document in a way that complies with the system's restrictions.
  Error Message Analysis: If the error persists, analyze the error message further using transaction SLG1 (Application Log) to get more details about the context in which the error occurred.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide updates to the free goods functionality.
  Documentation: Review SAP documentation related to free goods management in CRM or SD (Sales and Distribution) modules for best practices and configuration guidelines.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue continues to be unresolved, it may be beneficial to reach out to SAP support for further assistance.