How To Fix CRM_MKTGS_FREE_GOOD000 - Free product cannot be deleted

CRM_MKTGS_FREE_GOOD000 - Overview

• Message type: E = Error

• Message class: CRM_MKTGS_FREE_GOOD -

• Message number: 000

• Message text: Free product cannot be deleted

What causes this issue?

Free product cannot be deleted because
rebate agreement with status <ZK>Settled </>or <ZK>To be Settled</>
exists or
trade promotion has status <ZK>Released</>

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_FREE_GOOD000 - Free product cannot be deleted ?

  The SAP error message CRM_MKTGS_FREE_GOOD000 indicates that a free product cannot be deleted from a marketing or sales document. This error typically arises in the context of SAP CRM (Customer Relationship Management) when trying to modify or delete a free product line item in a sales order, marketing campaign, or similar document.
  
  Cause:
  
  Free Product Status: The free product is likely linked to a promotion or campaign that is still active or has been processed in a way that prevents deletion.
  Document Status: The document (e.g., sales order, marketing campaign) may be in a status that does not allow modifications, such as being completed or already processed.
  Dependencies: There may be dependencies or relationships with other items or documents that prevent the deletion of the free product.
  Authorization Issues: The user may not have the necessary permissions to delete items from the document.
  
  
  Solution:
  
  Check Document Status: Ensure that the document is in a modifiable state. If