How To Fix CRM_MKTGS_FREE_GOOD000 - Free product cannot be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_FREE_GOOD -

• Message number: 000

• Message text: Free product cannot be deleted

What causes this issue?

Free product cannot be deleted because
rebate agreement with status <ZK>Settled </>or <ZK>To be Settled</>
exists or
trade promotion has status <ZK>Released</>

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_FREE_GOOD000 - Free product cannot be deleted ?

  The SAP error message CRM_MKTGS_FREE_GOOD000 indicates that a free product cannot be deleted from a marketing or sales document. This error typically arises in the context of SAP CRM (Customer Relationship Management) when trying to modify or delete a free product line item in a sales order, marketing campaign, or similar document.
  Cause:
  
  Free Product Status: The free product is likely linked to a promotion or campaign that is still active or has been processed in a way that prevents deletion.
  Document Status: The document (e.g., sales order, marketing campaign) may be in a status that does not allow modifications, such as being completed or already processed.
  Dependencies: There may be dependencies or relationships with other items or documents that prevent the deletion of the free product.
  Authorization Issues: The user may not have the necessary permissions to delete items from the document.
  
  Solution:
  
  Check Document Status: Ensure that the document is in a modifiable state. If it is completed or locked, you may need to change its status or unlock it.
  Review Free Product Configuration: Check the configuration of the free product in the system. If it is part of a promotion, you may need to deactivate or modify the promotion first.
  Remove Dependencies: If there are dependencies with other items, you may need to remove or adjust those items before attempting to delete the free product.
  User Permissions: Verify that the user has the necessary authorizations to delete items from the document. If not, contact your system administrator to adjust permissions.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on handling free products in your version of SAP CRM.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER for managing sales orders or CRM_MKTPL for marketing plans.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.