How To Fix CRM_MKTGS_CCA069 - Product &1 has been deleted; product not listed for specified key fields

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_CCA - Cross-check assignment message class (Sub-Services)

• Message number: 069

• Message text: Product &1 has been deleted; product not listed for specified key fields

Generated include for enhancement - INDIRESH - 21.06.2011
INCLUDE CRM_MKTGS_CCA069 OBJECT DOKU ID TX LANGUAGE E

Generated include for enhancement - INDIRESH - 21.06.2011
INCLUDE CRM_MKTGS_CCA069 OBJECT DOKU ID TX LANGUAGE E

Generated include for enhancement - INDIRESH - 14.06.2011
INCLUDE CRM_MKTGS_CCA069 OBJECT DOKU ID TX LANGUAGE E

ENDIF
ENDIF
ENDIF

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_CCA069 - Product &1 has been deleted; product not listed for specified key fields ?

  The SAP error message CRM_MKTGS_CCA069 indicates that a specific product (denoted by &1) has been deleted and is not available for the specified key fields in the system. This error typically arises in the context of marketing or sales activities where a product is expected to be available but has been removed from the database.
  Cause:
  
  Product Deletion: The most straightforward cause is that the product has been deleted from the system. This could be due to a business decision, data cleanup, or an error in data management.
  Data Synchronization Issues: If your SAP system is integrated with other systems (like ERP or external databases), there may be synchronization issues leading to discrepancies in product availability.
  Incorrect Key Fields: The key fields specified in the transaction may not match any existing products, leading to the system not being able to find the product.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access the product, leading to the perception that it has been deleted.
  
  Solution:
  
  Check Product Status: Verify the status of the product in the system. You can do this by navigating to the product master data and checking if the product is marked as deleted or inactive.
  Recreate the Product: If the product was deleted and needs to be available again, you may need to recreate it in the system.
  Review Key Fields: Ensure that the key fields you are using to search for the product are correct and match the existing product data.
  Data Synchronization: If your system is integrated with other systems, check for any synchronization issues. Ensure that the data is consistent across all systems.
  Authorization Check: Verify that the user has the necessary permissions to access the product data. If not, appropriate roles and authorizations should be assigned.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check the status of marketing documents and related products.
  Product Master Data: Access the product master data using transaction code MM03 to view the details of the product and its status.
  Change Logs: Check change logs or audit trails to see when and why the product was deleted, which can provide insights into the cause of the issue.
  SAP Notes: Look for relevant SAP Notes or documentation that may address this specific error or provide additional troubleshooting steps.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP's official documentation for further assistance.