How To Fix CRM_MKTGS_CCA039 - Product &1 has been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_CCA - Cross-check assignment message class (Sub-Services)

• Message number: 039

• Message text: Product &1 has been deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_CCA039 - Product &1 has been deleted ?

  The SAP error message CRM_MKTGS_CCA039 indicates that a specific product (denoted by &1) has been deleted from the system. This error typically arises in the context of marketing or sales activities where the system is trying to access or process information related to a product that no longer exists in the database.
  Cause:
  
  Product Deletion: The most straightforward cause is that the product has been deleted from the system, either intentionally or accidentally.
  Data Synchronization Issues: If your system is integrated with other systems (like ERP), there may be synchronization issues where the product is deleted in one system but not updated in another.
  Incorrect Product Reference: The process or transaction may be referencing an incorrect or outdated product ID.
  
  Solution:
  
  
  Check Product Status: Verify if the product has indeed been deleted. You can do this by checking the product master data in the SAP system.
  
  Use transaction codes like MM03 (Display Material) or CRMD_ORDER (for CRM orders) to check the product's status.
  
  
  
  Restore Product: If the product was deleted by mistake, you may need to restore it. This can be done by creating a new product with the same details or using a backup if available.
  
  
  Update References: If the product is no longer available and cannot be restored, you will need to update any references in your transactions or marketing campaigns to point to valid products.
  
  
  Check Integration Settings: If your system is integrated with other systems, ensure that the integration settings are correct and that data is being synchronized properly.
  
  
  Consult Documentation: Review any relevant documentation or change logs to understand why the product was deleted and if there are any implications for your current processes.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for product management and CRM activities.
  User Authorizations: Ensure that you have the necessary authorizations to view and manage product data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists and you cannot resolve it, consider reaching out to your SAP support team or consulting with an SAP expert.
  
  By following these steps, you should be able to address the CRM_MKTGS_CCA039 error effectively.