How To Fix CRM_MKTDEF002 - These account defaults already exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTDEF - Message Class for CRM Marketing Defaults

• Message number: 002

• Message text: These account defaults already exist

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTDEF002 - These account defaults already exist ?

  The SAP error message CRM_MKTDEF002 indicates that there is an attempt to create or modify marketing attributes for an account, but the default settings for that account already exist in the system. This typically occurs in the context of marketing planning or account management within the SAP Customer Relationship Management (CRM) module.
  Cause:
  The error is triggered when:
  
  You are trying to create a new marketing definition for an account that already has existing marketing defaults.
  There may be duplicate entries or conflicts in the marketing attributes being assigned to the account.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Existing Defaults:
  
  Navigate to the account in question and review the existing marketing defaults. Ensure that you are not duplicating entries.
  Use transaction codes like CRMD_ORDER or BP (Business Partner) to view the account details.
  
  
  
  Modify Existing Defaults:
  
  If you need to change the marketing defaults, you may need to modify the existing entries instead of creating new ones. This can be done by editing the marketing attributes directly in the account settings.
  
  
  
  Delete Duplicates:
  
  If there are duplicate marketing definitions, consider deleting the unnecessary ones to avoid conflicts.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to marketing attributes and account management for additional guidance on how to manage these settings.
  
  
  
  Check Authorizations:
  
  Ensure that you have the necessary authorizations to modify marketing attributes. Lack of proper permissions can sometimes lead to unexpected errors.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) and CRMD_ORDER for managing accounts and marketing attributes.
  SAP Notes: Check for any SAP Notes related to CRM_MKTDEF002 for patches or updates that may address this issue.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.