How To Fix CRM_MKTCCM_PCPG_EXE031 - File attachment is not supported in CCM scenario

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTCCM_PCPG_EXE -

• Message number: 031

• Message text: File attachment is not supported in CCM scenario

What causes this issue?

The file export variant &V1& is set up to assign files as attachments to
the campaign object but this is not possible for the collaborative
campaign management scenario.

System Response

The system shows an error message.

How to fix this error?

Choose another file export variant.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTCCM_PCPG_EXE031 - File attachment is not supported in CCM scenario ?

  The SAP error message CRM_MKTCCM_PCPG_EXE031 indicates that file attachments are not supported in the context of the Customer Communication Management (CCM) scenario. This error typically arises when a user attempts to attach a file to a communication or document in a scenario where the system does not allow it.
  Cause:
  
  CCM Configuration: The configuration of the CCM scenario may not support file attachments. This could be due to specific settings in the SAP system that restrict the use of attachments.
  Document Type Restrictions: Certain document types or communication types in the CCM framework may not allow attachments.
  User Permissions: The user may not have the necessary permissions to attach files in the CCM scenario.
  System Limitations: The version of SAP or the specific implementation may have limitations regarding file attachments in certain scenarios.
  
  Solution:
  
  Check Configuration: Review the configuration settings for the CCM scenario in the SAP system. Ensure that the scenario is set up to allow file attachments if that is required.
  Review Document Types: Check the document types being used in the CCM scenario. If the document type does not support attachments, consider using a different type that does.
  User Permissions: Verify that the user has the appropriate permissions to attach files. This may involve checking roles and authorizations in the SAP system.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of SAP you are using to understand any limitations or specific configurations required for file attachments.
  Contact SAP Support: If the issue persists and you believe it should be supported, consider reaching out to SAP support for further assistance. They may provide insights or patches if this is a known issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide updates regarding file attachment capabilities in CCM scenarios.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the official SAP Help documentation for Customer Relationship Management (CRM) and Customer Communication Management (CCM) for detailed information on supported features and configurations.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.