How To Fix CRM_MKTCCM_NOTIF014 - Main contact of channel partner &1 invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTCCM_NOTIF - CCM: Messages for Partner Campaign Notification

• Message number: 014

• Message text: Main contact of channel partner &1 invalid

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTCCM_NOTIF014 - Main contact of channel partner &1 invalid ?

  The SAP error message CRM_MKTCCM_NOTIF014 indicates that the main contact of a channel partner is invalid. This error typically arises in the context of Customer Relationship Management (CRM) when trying to perform operations related to channel partners, such as creating or updating marketing campaigns, sales orders, or other related activities.
  Cause:
  
  
  Invalid Main Contact: The main contact assigned to the channel partner does not exist or is not valid in the system. This could be due to:
  
  The contact person has been deleted or marked as inactive.
  The contact person is not assigned to the correct organizational unit.
  The contact person does not have the necessary roles or authorizations.
  
  
  
  Data Inconsistency: There may be inconsistencies in the master data related to the channel partner or the contact person.
  
  
  Configuration Issues: There might be configuration issues in the CRM system that prevent the proper assignment of contacts to channel partners.
  
  
  Solution:
  
  
  Verify Contact Person:
  
  Check the master data of the channel partner and ensure that the main contact is correctly assigned.
  Go to the transaction code BP (Business Partner) and search for the contact person to verify their status.
  
  
  
  Check Status:
  
  Ensure that the contact person is active and has the necessary roles assigned. If the contact is inactive, you may need to reactivate it or assign a different contact.
  
  
  
  Update Channel Partner:
  
  If the main contact is invalid, update the channel partner's details to assign a valid contact person. This can be done through the relevant transaction in the CRM system.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any discrepancies in the master data. This can help in identifying any other related issues.
  
  
  
  Consult Configuration:
  
  If the issue persists, consult with your SAP Basis or configuration team to check if there are any configuration settings that need to be adjusted.
  
  
  
  Error Logs:
  
  Check the application logs (transaction SLG1) for more detailed error messages that might provide additional context for the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for Business Partner, CRM_ORDER for CRM orders, and SLG1 for application logs.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal, as there may be specific patches or updates that address known issues.
  Documentation: Review SAP documentation related to CRM and channel partner management for best practices and troubleshooting steps.
  
  By following these steps, you should be able to resolve the error and ensure that the main contact for the channel partner is valid and correctly configured in the system.