How To Fix CRM_MKTCCM_JOB_MSG005 - Error while reading job data from database (job name &1, job count &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTCCM_JOB_MSG - messages for collaborative campaign batch jobs

• Message number: 005

• Message text: Error while reading job data from database (job name &1, job count &2)

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTCCM_JOB_MSG005 - Error while reading job data from database (job name &1, job count &2) ?

  The SAP error message CRM_MKTCCM_JOB_MSG005 indicates that there was an error while reading job data from the database. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with marketing campaigns or job processing.
  Cause:
  The error can be caused by several factors, including:
  
  Database Issues: There may be issues with the database connection or the database itself, such as corruption or unavailability.
  Job Not Found: The job specified by the job name (&1) and job count (&2) may not exist in the database.
  Authorization Issues: The user executing the job may not have the necessary authorizations to read the job data.
  Configuration Issues: There may be misconfigurations in the CRM system or the job processing settings.
  Data Consistency Issues: There could be inconsistencies in the data that prevent the job from being read correctly.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Job Existence: Verify that the job with the specified name and count exists in the database. You can do this by checking the relevant tables or using transaction codes like SM37 to view job logs.
  
  
  Database Health Check: Ensure that the database is up and running without issues. Check for any database locks or performance issues.
  
  
  Authorization Check: Ensure that the user executing the job has the necessary authorizations to access the job data. You may need to consult with your security team to verify user roles and permissions.
  
  
  Review Configuration: Check the configuration settings related to job processing in the CRM system. Ensure that all necessary parameters are set correctly.
  
  
  Check for Data Consistency: Run consistency checks on the relevant data to ensure there are no inconsistencies that could be causing the issue.
  
  
  Review Logs: Check the application logs and system logs for any additional error messages or warnings that could provide more context about the issue.
  
  
  Contact SAP Support: If the issue persists after performing the above checks, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM37 (Job Monitoring), SLG1 (Application Log), and ST22 (Dump Analysis) to help diagnose the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for CRM job processing to understand the expected behavior and configuration settings.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution.