How To Fix CRM_MKTCA_UI122 - Master data not updated to SAP BI

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTCA_UI - Messages from Campaign Automation UIs (Without BE Maint)

• Message number: 122

• Message text: Master data not updated to SAP BI

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTCA_UI122 - Master data not updated to SAP BI ?

  The SAP error message CRM_MKTCA_UI122, which indicates that "Master data not updated to SAP BI," typically arises in the context of SAP Customer Relationship Management (CRM) and its integration with SAP Business Intelligence (BI). This error can occur for various reasons, and understanding the cause is essential for finding an appropriate solution.
  Causes:
  
  Data Transfer Issues: There may be problems with the data transfer process from CRM to BI, such as network issues or configuration errors.
  Master Data Inconsistencies: If there are inconsistencies or errors in the master data within the CRM system, it may prevent successful updates to BI.
  Missing or Incorrect Configuration: The integration settings between CRM and BI may not be correctly configured, leading to failures in data updates.
  Authorization Issues: Users may lack the necessary authorizations to perform the data transfer or update operations.
  Batch Job Failures: If the background jobs responsible for transferring data to BI fail, this can result in the error message.
  Data Model Changes: Changes in the data model or structure in either CRM or BI can lead to incompatibilities.
  
  Solutions:
  
  Check Data Transfer Settings: Review the configuration settings for the data transfer from CRM to BI. Ensure that all necessary settings are correctly configured.
  Monitor Background Jobs: Check the status of background jobs related to data transfer. If any jobs have failed, investigate the logs to identify the cause and take corrective action.
  Validate Master Data: Ensure that the master data in CRM is complete and consistent. Look for any missing or incorrect entries that could be causing the issue.
  Review Authorizations: Verify that the user has the necessary authorizations to perform the data transfer. Adjust roles and permissions as needed.
  Check for Error Logs: Look into the error logs in both CRM and BI for more detailed information about the failure. This can provide insights into what went wrong.
  Consult SAP Notes: Search for relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error. SAP frequently updates its documentation with solutions for known issues.
  Test Data Transfer: Perform a test data transfer to see if the issue persists. This can help isolate whether the problem is with specific data or a broader configuration issue.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and BI integration for detailed guidance on configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for assistance.
  
  By systematically addressing the potential causes and implementing the suggested solutions, you should be able to resolve the CRM_MKTCA_UI122 error and ensure that master data is successfully updated to SAP BI.