How To Fix CRM_MKTCA_UI080 - Campaign is used by another campaign

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTCA_UI - Messages from Campaign Automation UIs (Without BE Maint)

• Message number: 080

• Message text: Campaign is used by another campaign

What causes this issue?

One or more other campaigns contain connection elements that link to
this event-controlled campaign.

System Response

The campaign can not be deleted as long as other campaigns linke to it.
The indicator "event-controlled campaign" can not be deselected if the
campaign is released or if other campaigns link to it.

How to fix this error?

Delete all links to this campaign. A list of all campaigns that link to
this campaign can be found in the where-used list of the start node for
this campaign in the process model view.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTCA_UI080 - Campaign is used by another campaign ?

  The SAP error message CRM_MKTCA_UI080 indicates that a campaign you are trying to modify or delete is currently being used by another campaign. This is a common issue in SAP CRM when dealing with marketing campaigns, as campaigns can have dependencies on one another.
  Cause:
  The error typically arises in the following scenarios:
  
  Campaign Dependencies: The campaign you are trying to modify or delete is referenced in another campaign, possibly as a sub-campaign or as part of a campaign hierarchy.
  Active Status: The campaign may be in an active state, and SAP does not allow modifications or deletions of active campaigns that are linked to others.
  Data Integrity: SAP enforces data integrity rules to prevent orphaned records or broken links between campaigns.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Campaign Relationships:
  
  Navigate to the campaign in question and check its relationships with other campaigns. Look for any parent-child relationships or references to other campaigns.
  Use transaction codes like CRMD_ORDER or the CRM Marketing Workbench to analyze the campaign structure.
  
  
  
  Deactivate or Remove Dependencies:
  
  If the campaign is being used by another campaign, you may need to deactivate or remove the dependency before you can modify or delete it.
  Ensure that any campaigns that reference the campaign you want to change are either deactivated or modified to remove the reference.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to campaign management to understand the specific rules and processes for handling campaign dependencies.
  
  
  
  Use Transaction Codes:
  
  Use transaction codes such as CRMD_ORDER to view and manage campaigns. You can also use CRMD_ORDERADM_H to get a detailed view of the campaign and its relationships.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide guidance based on your specific system configuration.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  Training and Documentation: Ensure that users involved in campaign management are trained on the implications of campaign dependencies and the proper procedures for managing them.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.