How To Fix CRM_MKTCA_EXECUTION002 - Error rescheduling workflow

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTCA_EXECUTION - Campaign Automation: Messages from Campaign Automation

• Message number: 002

• Message text: Error rescheduling workflow

What causes this issue?

When rescheduling workflow for the campaign element '&V1&' with short
text <(>,,<)>&V2&", an error occurred.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the new workflow dates again or check the corresponding
environment.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTCA_EXECUTION002 - Error rescheduling workflow ?

  The SAP error message CRM_MKTCA_EXECUTION002 typically indicates an issue with the rescheduling of a workflow in the SAP Customer Relationship Management (CRM) system. This error can occur for various reasons, and understanding the cause is essential for finding an appropriate solution.
  Causes:
  
  Workflow Configuration Issues: There may be misconfigurations in the workflow settings or parameters that prevent it from being rescheduled.
  Missing or Incomplete Data: Required data for the workflow execution might be missing or incomplete, leading to a failure in rescheduling.
  System Performance Issues: High system load or performance issues can cause timeouts or failures in workflow processing.
  Authorization Problems: The user executing the workflow may not have the necessary authorizations to perform the rescheduling.
  Technical Errors: There could be underlying technical issues, such as database locks or inconsistencies in the workflow instance.
  
  Solutions:
  
  Check Workflow Configuration: Review the workflow configuration settings in the SAP system to ensure they are correctly set up. This includes checking the workflow template and any associated tasks.
  Validate Data Completeness: Ensure that all required data for the workflow is present and correctly formatted. This may involve checking the business object data that the workflow relies on.
  Monitor System Performance: Check the system performance and load. If the system is under heavy load, consider scheduling the workflow during off-peak hours or optimizing system performance.
  Review Authorizations: Verify that the user has the necessary authorizations to execute and reschedule the workflow. This may involve checking roles and permissions in the SAP system.
  Check for Technical Issues: Investigate any technical issues that may be affecting the workflow execution. This could involve checking for database locks, reviewing system logs, or consulting with your SAP Basis team.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Selection - Frequency) to monitor and analyze workflow instances.
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to this error message. You can search the SAP Support Portal for specific notes related to CRM workflows.
  Debugging: If the issue persists, consider debugging the workflow to identify the exact point of failure. This may require technical expertise in SAP workflow development.
  
  If the problem continues after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.