How To Fix CRM_MKTCA_CT001 - Contact not permitted because of max. use

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTCA_CT - CRM Marketing: Messages for Contact Tracking

• Message number: 001

• Message text: Contact not permitted because of max. use

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

What causes this issue?

This contact has already been contacted the maximum number of times.

System Response

How to fix this error?

Choose another contact.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTCA_CT001 - Contact not permitted because of max. use ?

  The SAP error message CRM_MKTCA_CT001 indicates that a contact is not permitted because it has reached the maximum allowed usage limit. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to create or manage marketing activities or campaigns.
  Cause:
  The error is triggered when a contact (such as a customer or lead) has been used in marketing activities more times than the system allows. This limit is often set to prevent over-contacting customers, which can lead to customer dissatisfaction or compliance issues.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Maximum Usage Limit:
  
  Review the configuration settings in your SAP system to determine the maximum usage limit for contacts in marketing activities. This can usually be found in the marketing area of the CRM configuration.
  
  
  
  Review Contact Usage:
  
  Check the history of the contact to see how many times it has been used in marketing activities. This can help you understand if the limit has been reached due to legitimate marketing efforts.
  
  
  
  Adjust the Limit:
  
  If appropriate, consider increasing the maximum usage limit for the contact. This can be done in the configuration settings, but it should be done with caution and in accordance with your organization's marketing policies.
  
  
  
  Remove or Reassign Contacts:
  
  If the contact has been used excessively, consider removing it from some marketing activities or campaigns. Alternatively, you can reassign the contact to a different marketing activity that does not exceed the limit.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue through the above steps, consider reaching out to SAP support for assistance. They can provide guidance based on your specific system configuration and requirements.
  
  
  
  Related Information:
  
  Configuration Settings: The maximum usage limit for contacts can typically be configured in the SAP CRM system under marketing settings. Look for settings related to campaign management or contact management.
  Marketing Compliance: Ensure that your marketing practices comply with relevant regulations (e.g., GDPR) regarding customer contact frequency.
  Documentation: Refer to SAP documentation or help guides for detailed instructions on managing contacts and marketing activities within the CRM module.
  
  By following these steps, you should be able to address the CRM_MKTCA_CT001 error and manage your marketing contacts effectively.