How To Fix CRM_MKTCA_CT001 - Contact not permitted because of max. use

CRM_MKTCA_CT001 - Overview

• Message type: E = Error

• Message class: CRM_MKTCA_CT - CRM Marketing: Messages for Contact Tracking

• Message number: 001

• Message text: Contact not permitted because of max. use

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

What causes this issue?

This contact has already been contacted the maximum number of times.

System Response

How to fix this error?

Choose another contact.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTCA_CT001 - Contact not permitted because of max. use ?

  The SAP error message CRM_MKTCA_CT001 indicates that a contact is not permitted because it has reached the maximum allowed usage limit. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to create or manage marketing activities or campaigns.
  
  Cause:
  The error is triggered when a contact (such as a customer or lead) has been used in marketing activities more times than the system allows. This limit is often set to prevent over-contacting customers, which can lead to customer dissatisfaction or compliance issues.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Maximum Usage Limit:
  
  Review the configuration settings in your SAP system to determine the maximum usage limit for contacts in marketing activities. This can usually be found in the marketing area of the CRM configuration.
  
  
  
  Review Contact Usage:
  
  Check the history of the contact to see how many times it has been used in marketing activities. This