How To Fix CRM_MKT_WORKFLOW023 - Workitem &1 deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_WORKFLOW - CRM Marketing: Workflow

• Message number: 023

• Message text: Workitem &1 deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_WORKFLOW023 - Workitem &1 deleted ?

  The SAP error message CRM_MKT_WORKFLOW023, which states "Workitem &1 deleted," typically occurs in the context of SAP CRM (Customer Relationship Management) workflows. This message indicates that a specific work item, identified by the number &1, has been deleted from the workflow.
  Cause:
  
  Manual Deletion: The work item may have been manually deleted by a user or administrator.
  Workflow Termination: The workflow that generated the work item may have been terminated or completed, leading to the deletion of associated work items.
  System Cleanup: The system may have performed a cleanup operation that removed old or completed work items.
  Error in Workflow Processing: There may have been an error in the workflow processing that caused the work item to be deleted unexpectedly.
  
  Solution:
  
  Check Workflow Status: Review the status of the workflow associated with the work item. If the workflow has been completed or terminated, this is expected behavior.
  Review Workflow Logs: Check the workflow logs for any errors or messages that might indicate why the work item was deleted. This can provide insights into whether it was a manual action or a system process.
  Recreate Work Item: If the work item is necessary for ongoing processes, you may need to recreate it manually or restart the workflow that generates it.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling workflow-related issues.
  Contact SAP Support: If the issue persists or if you suspect a bug, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Workflow Management: Understanding how workflows are managed in SAP CRM can help in troubleshooting issues related to work items.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection) and SWI2_FREQ (Work Item Overview) to monitor and manage work items.
  User Authorizations: Ensure that users have the appropriate authorizations to view and manage work items, as lack of permissions can lead to confusion regarding work item status.
  
  By following these steps, you should be able to diagnose and address the issue related to the CRM_MKT_WORKFLOW023 error message.