How To Fix CRM_MKT_TOPNP002 - No top n items found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_TOPNP - Message Class for Top n >= CRM 3.0A

• Message number: 002

• Message text: No top n items found

What causes this issue?

The system could find no entry in the relationship table for PPR
item(s) (+ header) for the shop(s) entered. The shop is currently not
assigned to a PPR item.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_TOPNP002 - No top n items found ?

  The SAP error message CRM_MKT_TOPNP002: No top N items found typically occurs in the context of marketing analytics or reporting within the SAP Customer Relationship Management (CRM) module. This error indicates that the system was unable to retrieve any "top N" items based on the criteria specified in the report or query.
  Causes:
  
  
  No Data Available: The most common cause is that there are no records in the database that meet the criteria specified for the "top N" items. This could be due to filters applied in the report or a lack of relevant data in the underlying tables.
  
  
  Incorrect Filters: The filters or selection criteria set in the report may be too restrictive, leading to no results being returned.
  
  
  Data Not Updated: If the data in the system has not been updated or populated correctly, it may lead to this error.
  
  
  Configuration Issues: There may be issues with the configuration of the marketing analytics or reporting tools within SAP CRM.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view the data, leading to an empty result set.
  
  
  Solutions:
  
  
  Check Data Availability: Verify that there is data in the relevant tables that should be returned by the report. You can do this by running a basic query or report without filters to see if any data exists.
  
  
  Review Filters: Examine the filters applied in the report. Try removing or adjusting them to see if any results are returned.
  
  
  Data Refresh: If the data is not up to date, ensure that the relevant data loads or updates have been executed. This may involve running background jobs or data extraction processes.
  
  
  Configuration Review: Check the configuration settings for the marketing analytics or reporting tools. Ensure that they are set up correctly to pull the required data.
  
  
  Authorization Check: Ensure that the user has the necessary permissions to access the data. This may involve checking user roles and authorizations in the SAP system.
  
  
  Consult Documentation: Refer to SAP documentation or support notes related to the specific report or transaction you are using. There may be known issues or additional troubleshooting steps provided.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., CRMD_ORDER, CRMD_ORDERADM_H) that may help in troubleshooting.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the specific configuration and data setup in your SAP environment.