How To Fix CRM_MKT_TOPNP001 - No shops found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_TOPNP - Message Class for Top n >= CRM 3.0A

• Message number: 001

• Message text: No shops found

What causes this issue?

For the PPR item(s) specified, the system was unable to find a Web Shop
in the relationship table.

System Response

No shop was assigned to the PPR item(s).

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_TOPNP001 - No shops found ?

  The SAP error message CRM_MKT_TOPNP001: No shops found typically occurs in the SAP Customer Relationship Management (CRM) module when the system is unable to find any shops (or sales organizations) that meet the criteria specified in the transaction or report you are trying to execute. This can happen for various reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  No Shops Configured: There may be no shops or sales organizations configured in the system for the specific criteria you are using.
  Selection Criteria: The selection criteria you have entered may be too restrictive, leading to no results being found.
  Authorization Issues: The user may not have the necessary authorizations to view the shops or sales organizations.
  Data Inconsistencies: There may be inconsistencies or missing data in the master data related to shops or sales organizations.
  System Configuration: The system may not be properly configured to recognize the shops or sales organizations.
  
  Solutions:
  
  Check Configuration: Verify that the shops or sales organizations are properly configured in the system. You can do this by navigating to the relevant configuration settings in the SAP system.
  Review Selection Criteria: Reassess the selection criteria you are using. Try broadening the criteria to see if any shops are returned.
  User Authorizations: Ensure that the user has the necessary authorizations to access the shops or sales organizations. You may need to consult with your SAP security team.
  Data Maintenance: Check the master data for any inconsistencies or missing entries. Ensure that the relevant shops or sales organizations are active and correctly maintained.
  Consult Documentation: Refer to SAP documentation or help resources for additional guidance on the specific transaction or report you are using.
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may be using specific transaction codes related to marketing or sales. Familiarize yourself with the relevant transaction codes in SAP CRM.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Community Forums: Consider visiting SAP community forums or discussion boards where other users may have encountered similar issues and shared their solutions.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with your SAP support team or a consultant who specializes in SAP CRM for further assistance.