How To Fix CRM_MKT_RTOM_RULE006 - Maintain recipient profile rule

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_RULE - Messages form RTOM Rule Service

• Message number: 006

• Message text: Maintain recipient profile rule

What causes this issue?

The system has detected that suitability and refinemenent criteria rules
have been maintained for a recipient profile that has no valid rule
maintained for it.

How to fix this error?

Maintain a recipient profile rule for the suitability and refinemenent
criteria rules that have been maintained or delete the suitability and
refinemenent criteria rules for which no valid recipient profile rule
has been maintained.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_RULE006 - Maintain recipient profile rule ?

  The SAP error message CRM_MKT_RTOM_RULE006 typically indicates that there is an issue with the recipient profile rule in the SAP Customer Relationship Management (CRM) system. This error often arises when the system cannot find a valid recipient profile rule for the marketing campaign or activity you are trying to execute.
  Cause:
  
  Missing Recipient Profile Rule: The recipient profile rule that you are trying to use may not be defined or maintained in the system.
  Incorrect Configuration: There may be issues with the configuration of the marketing attributes or the recipient profile settings.
  Authorization Issues: The user may not have the necessary authorizations to access or maintain the recipient profile rules.
  Data Inconsistencies: There could be inconsistencies in the data related to the marketing campaign or recipient profiles.
  
  Solution:
  
  
  Maintain Recipient Profile Rules:
  
  Go to the transaction code CRMD_ORDER or CRM Marketing work center.
  Navigate to the area where you can maintain recipient profile rules.
  Ensure that the necessary recipient profile rules are created and active.
  
  
  
  Check Configuration:
  
  Review the configuration settings for marketing attributes and recipient profiles in the SAP Customizing Implementation Guide (SPRO).
  Ensure that all required settings are correctly configured.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access and maintain recipient profile rules.
  If needed, consult with your SAP security team to ensure proper roles and permissions are assigned.
  
  
  
  Data Validation:
  
  Check for any inconsistencies in the data related to the marketing campaign or recipient profiles.
  Ensure that all required data fields are filled out correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on maintaining recipient profile rules and troubleshooting related issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others related to marketing and campaign management.
  SAP Notes: Check for any SAP Notes related to CRM_MKT_RTOM_RULE006 for specific patches or updates that may address known issues.
  Training and Documentation: Consider reviewing training materials or documentation related to SAP CRM marketing functionalities to better understand how recipient profiles and rules work.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_MKT_RTOM_RULE006 error message.