How To Fix CRM_MKT_RTOM_FEEDB_R104 - Real-time offer transfer data does not exist for real-time offer &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB_R - Messages returned to the RTOM feedback service

• Message number: 104

• Message text: Real-time offer transfer data does not exist for real-time offer &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB_R104 - Real-time offer transfer data does not exist for real-time offer &1 ?

  The SAP error message CRM_MKT_RTOM_FEEDB_R104 indicates that there is no real-time offer transfer data available for the specified real-time offer. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to process or transfer real-time offers, particularly in marketing scenarios.
  Cause:
  
  No Data Available: The most common cause of this error is that there are no real-time offers created or available for the specified criteria (e.g., offer ID).
  Incorrect Offer ID: The offer ID provided may be incorrect or does not exist in the system.
  Data Synchronization Issues: There may be issues with data synchronization between different systems (e.g., CRM and other connected systems).
  Configuration Issues: The system may not be properly configured to handle real-time offers, or there may be missing settings in the marketing configuration.
  
  Solution:
  
  Verify Offer ID: Check the offer ID you are using to ensure it is correct and exists in the system. You can do this by navigating to the relevant transaction or using the appropriate report to list available offers.
  Check Data Availability: Ensure that there are real-time offers created and that they are active. You can check this in the marketing area of SAP CRM.
  Review Configuration: Ensure that the configuration for real-time offers is correctly set up in the system. This may involve checking settings in the CRM marketing area.
  Data Synchronization: If your system is integrated with other systems (like SAP Marketing Cloud), ensure that data synchronization is functioning correctly. You may need to check logs or run synchronization jobs.
  Consult Documentation: Refer to SAP documentation or notes related to real-time offers for any specific requirements or known issues.
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with marketing and offers, such as CRMD_ORDER for managing marketing documents.
  SAP Notes: Check for any SAP Notes that might address this specific error or provide additional troubleshooting steps.
  System Logs: Review system logs for any additional error messages or warnings that might provide more context about the issue.
  User Authorization: Ensure that the user has the necessary authorizations to access and manage real-time offers.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.