How To Fix CRM_MKT_RTOM_FEEDB027 - General error during publish; technical problem

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB - Messages received from the RTOM feedback service

• Message number: 027

• Message text: General error during publish; technical problem

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB027 - General error during publish; technical problem ?

  The SAP error message CRM_MKT_RTOM_FEEDB027 indicates a general error during the publishing process in the SAP Customer Relationship Management (CRM) system, specifically related to marketing functions. This error typically arises due to technical issues in the system or configuration problems.
  Possible Causes:
  
  Technical Issues: There may be underlying technical problems in the SAP system, such as database connectivity issues, system performance problems, or temporary outages.
  Configuration Errors: Incorrect configuration settings in the CRM system or in the related marketing functions can lead to this error.
  Data Issues: Inconsistent or corrupted data in the marketing objects being published can trigger this error.
  Authorization Problems: Insufficient user authorizations to perform the publish operation can also result in this error.
  Transport Issues: If the system is in a transport landscape, issues with transport requests or missing objects can cause publishing errors.
  
  Solutions:
  
  Check System Logs: Review the system logs (transaction codes like SLG1 or ST22) for more detailed error messages that can provide insights into the root cause.
  Verify Configuration: Ensure that all relevant configurations for the marketing functions are correctly set up. This includes checking settings in the CRM and any related components.
  Data Consistency Check: Run consistency checks on the data being published to ensure there are no corrupt or inconsistent records.
  User Authorizations: Verify that the user performing the publish operation has the necessary authorizations to execute the task.
  System Performance: Check the performance of the SAP system. If the system is under heavy load, consider scheduling the publish operation during off-peak hours.
  Re-run the Publish Process: Sometimes, simply re-running the publish process can resolve transient issues.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches and updates.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurred.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may be involved in the marketing processes.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to CRM marketing functions for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_MKT_RTOM_FEEDB027 error.