How To Fix CRM_MKT_JOB_WIZARD004 - User &1 not authorized to schedule jobs

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_JOB_WIZARD - CRM MKT: Job Wizard

• Message number: 004

• Message text: User &1 not authorized to schedule jobs

What causes this issue?

The system checked the authorization object S_BTCH_JOB
(field JOBACTION, value RELE) and since the result was negative, it
then checked the authorization object S_BTCH_ADM
(field BTCADMIN, value Y), also with negative results.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Ask your authorization administrator to add the above authorizations to
your user master record.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_JOB_WIZARD004 - User &1 not authorized to schedule jobs ?

  The SAP error message CRM_MKT_JOB_WIZARD004 indicates that a user is not authorized to schedule jobs in the SAP system. This error typically arises in the context of the SAP Customer Relationship Management (CRM) module, particularly when a user attempts to schedule marketing jobs or similar tasks.
  Cause:
  The primary cause of this error is a lack of appropriate authorizations for the user attempting to schedule the job. In SAP, user authorizations are managed through roles and profiles, and if the user does not have the necessary permissions, they will encounter this error.
  Solution:
  To resolve this issue, you can follow these steps:
  
  
  Check User Authorizations:
  
  Use transaction code SU01 to display the user profile of the affected user.
  Review the roles assigned to the user and check if they include the necessary authorizations for scheduling jobs.
  
  
  
  Assign Required Roles:
  
  If the user lacks the necessary roles, you may need to assign them roles that include the required authorizations. Common roles that might be needed include those related to job scheduling and background processing.
  You can use transaction code PFCG to manage roles and authorizations.
  
  
  
  Review Authorization Objects:
  
  The specific authorization objects that may be relevant include:
  
  S_BTCH_ADM - Authorizations for background job administration.
  S_USER_AUTH - Authorizations for user management.
  
  
  Ensure that the user has the necessary authorizations within these objects.
  
  
  
  Consult with Security Team:
  
  If you are not authorized to make changes to user roles or authorizations, consult with your SAP security team or administrator. They can help identify the missing authorizations and make the necessary adjustments.
  
  
  
  Testing:
  
  After making changes to the user’s roles or authorizations, have the user log out and log back in to ensure that the changes take effect.
  Ask the user to attempt scheduling the job again to verify that the issue has been resolved.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01 - User Maintenance
  PFCG - Role Maintenance
  SU53 - Display Authorization Check (to analyze authorization issues)
  
  
  
  Documentation:
  
  Refer to SAP Help documentation for detailed information on authorization management and role assignment.
  
  
  
  Best Practices:
  
  Regularly review user roles and authorizations to ensure they align with current job responsibilities.
  Implement a process for managing and auditing user access to maintain security and compliance.
  
  
  
  By following these steps, you should be able to resolve the CRM_MKT_JOB_WIZARD004 error and enable the user to schedule jobs successfully.