How To Fix CRM_MKT_IO002 - Invalid business partner GUID

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_IO - Messages for Interaction Objects

• Message number: 002

• Message text: Invalid business partner GUID

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_IO002 - Invalid business partner GUID ?

  The SAP error message CRM_MKT_IO002: Invalid business partner GUID typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the Business Partner (BP) identifier being used in a transaction or process. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Incorrect GUID: The Business Partner GUID (Globally Unique Identifier) being referenced does not exist in the system. This could be due to a typo or an incorrect reference.
  Deleted Business Partner: The Business Partner may have been deleted or marked as inactive in the system.
  Data Synchronization Issues: If the system is integrated with other systems (like SAP ERP), there may be synchronization issues leading to discrepancies in the Business Partner data.
  Authorization Issues: The user may not have the necessary authorizations to access the Business Partner data.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the proper recognition of Business Partners.
  
  Solution:
  
  Verify the GUID: Check the GUID being used in the transaction. Ensure that it is correct and corresponds to an existing Business Partner in the system.
  Check Business Partner Status: Use transaction code BP to check if the Business Partner exists and is active. If it has been deleted or marked inactive, you may need to reactivate it or create a new one.
  Data Synchronization: If your system is integrated with other systems, ensure that the data is synchronized correctly. You may need to run synchronization jobs or check for errors in the integration process.
  Authorization Check: Ensure that the user has the necessary authorizations to access the Business Partner data. This can be checked in the user roles and authorizations.
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or information that might provide more context about the issue.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), SLG1 (Application Log), and CRMD_ORDER (for CRM order management).
  SAP Notes: Search for SAP Notes related to CRM_MKT_IO002 for any specific patches or updates that may address this issue.
  Documentation: Review SAP documentation on Business Partner management and error handling in CRM for more insights.
  
  By following these steps, you should be able to identify and resolve the issue related to the invalid Business Partner GUID error in SAP CRM.