How To Fix CRM_MKT_FEC009 - Enter a communication medium

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_FEC - CRM_MKTTGGRP_EXPORT: File Export

• Message number: 009

• Message text: Enter a communication medium

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_FEC009 - Enter a communication medium ?

  The SAP error message CRM_MKT_FEC009 indicates that a communication medium has not been specified in a marketing-related transaction or activity. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when you are trying to create or process a marketing campaign, activity, or similar object that requires a defined communication medium (e.g., email, phone, SMS, etc.).
  Cause:
  The primary cause of this error is that the system expects a communication medium to be specified for the marketing activity, but it has not been provided. This can happen due to:
  
  Missing Configuration: The communication medium may not be configured in the system.
  User Input Error: The user may have overlooked entering the communication medium in the relevant field.
  System Settings: The system settings or the specific transaction may require a communication medium to be defined as mandatory.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Input Fields: Ensure that you have filled in all required fields, especially the communication medium field. Look for a dropdown or selection box where you can specify the medium (e.g., Email, Phone, etc.).
  
  
  Configure Communication Medium:
  
  If the communication medium is not available, you may need to configure it in the system. This can typically be done by navigating to the relevant configuration settings in the SAP CRM system.
  Go to the customizing settings (transaction code SPRO) and check under the CRM settings for marketing or communication management to ensure that the communication mediums are defined.
  
  
  
  Review Documentation: Check the SAP documentation or help files related to the specific transaction you are working with to understand the requirements for communication mediums.
  
  
  Consult with SAP Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with marketing activities, such as CRMD_ORDER, CRMD_ORDERADM_H, etc.
  SAP Notes: Search for SAP Notes related to CRM_MKT_FEC009 for any specific fixes or updates that may address this error.
  User Training: Ensure that users involved in marketing activities are trained on the importance of specifying communication mediums and how to do so correctly.
  
  By following these steps, you should be able to resolve the error and proceed with your marketing activities in SAP CRM.