How To Fix CRM_MKT_FEC006 - Communication medium changed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_FEC - CRM_MKTTGGRP_EXPORT: File Export

• Message number: 006

• Message text: Communication medium changed

What causes this issue?

The communication medium was changed after terminating and before
restarting the campaign execution.

System Response

The campaign execution status is set to <ZK>Job with Errors (File
Export)</>.

How to fix this error?

Restart the campaign execution in the Marketing Planner using the
original communication medium.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_FEC006 - Communication medium changed ?

  The SAP error message CRM_MKT_FEC006 indicates that there has been a change in the communication medium for a marketing campaign or activity. This error typically arises in the context of SAP Customer Relationship Management (CRM) when there is an inconsistency or conflict regarding the communication medium settings.
  Cause:
  
  Change in Communication Medium: The communication medium (e.g., email, phone, SMS) for a marketing activity has been altered after the activity was created or scheduled.
  Inconsistent Data: There may be inconsistencies in the data related to the communication medium, such as changes in the configuration or settings that are not reflected in the campaign or activity.
  User Permissions: The user may not have the necessary permissions to make changes to the communication medium.
  System Configuration: There could be issues with the system configuration or settings that govern how communication mediums are managed.
  
  Solution:
  
  Review Changes: Check the recent changes made to the communication medium in the marketing activity. Ensure that the changes are valid and necessary.
  Revert Changes: If the change was made in error, revert to the previous communication medium setting.
  Check Permissions: Ensure that the user has the appropriate permissions to modify the communication medium settings.
  Data Consistency: Verify that all related data is consistent and that there are no conflicts in the settings. This may involve checking the configuration settings in the SAP system.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling this error message.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in troubleshooting, such as CRMD_ORDER for managing marketing activities.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that address the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.