How To Fix CRM_MKT_EXTERNAL152 - External target group &1 was not changed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 152

• Message text: External target group &1 was not changed

What causes this issue?

External target groups are those created in an external system (as
opposed to CRM). Only header information and the external attributes of
these target groups is currently stored in CRM.
The first time a target group of this kind is imported, it is created
in CRM using a function module. An external target group can also be
re-exported to:
The external system from which it originated
Another external system
When an external target group is being imported, it can only be changed
using the function module if the import is from the same external
system as that from which the external target group originated.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL152 - External target group &1 was not changed ?

  The SAP error message CRM_MKT_EXTERNAL152 indicates that an external target group (identified by &1) was not changed. This error typically arises in the context of SAP Customer Relationship Management (CRM) when attempting to modify or update an external target group, but the system detects that no changes were made to the target group data.
  Causes:
  
  No Changes Made: The most common cause is that the data you are trying to update is identical to the existing data, leading the system to conclude that no changes are necessary.
  Authorization Issues: There may be restrictions or lack of permissions that prevent the changes from being applied.
  Data Locking: The target group might be locked by another user or process, preventing modifications.
  Incorrect Data: The data being submitted for the update might not meet the required criteria or format, leading to a rejection of the changes.
  
  Solutions:
  
  Verify Changes: Ensure that the data you are trying to update is indeed different from the existing data. Make the necessary changes before attempting to save.
  Check Authorizations: Confirm that you have the necessary permissions to modify the external target group. If not, contact your system administrator to obtain the required access.
  Release Locks: If the target group is locked, check with other users or processes that might be using it. You may need to wait until the lock is released or contact your system administrator for assistance.
  Review Data Input: Double-check the data you are trying to input for any errors or inconsistencies. Ensure that it adheres to the expected format and criteria.
  Debugging: If you have access to debugging tools, you can trace the process to identify where the failure occurs. This may provide insights into why the changes are not being accepted.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with target groups, such as CRMD_ORDER for managing marketing campaigns.
  SAP Notes: Check the SAP Support Portal for any notes related to this error message. There may be patches or updates that address specific issues.
  Documentation: Review the SAP Help documentation for CRM Marketing to understand the expected behavior and requirements for managing external target groups.
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support or your internal IT team for further assistance.