How To Fix CRM_MESSAGES010 - No caller name has been entered

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MESSAGES - Output for CRM Output Collector

• Message number: 010

• Message text: No caller name has been entered

What causes this issue?

The module CRM_MESSAGE_COLLECT has been called up for message
collection. The person responsible for calling up, however, did not
identify himself.
The attempt to divert the object name from the message class resulted
in the invalid name '&VI&'.

System Response

A dump is triggered.

How to fix this error?

Set CRM_MESSAGE_COLLECT with a valid IV_CALLER_NAME and, if possible,
with a valid instance number IV_CALLER.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MESSAGES010 - No caller name has been entered ?

  The SAP error message CRM_MESSAGES010 with the description "No caller name has been entered" typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to create or process a transaction that requires a caller name, but this information has not been provided.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Missing Caller Information: The user has not entered a caller name in the relevant field when trying to create or process a transaction (e.g., a service request, activity, or interaction record).
  Configuration Issues: There may be configuration settings in the CRM system that require caller information to be mandatory, and the system is enforcing this rule.
  User Role/Authorization: The user may not have the necessary permissions to access or enter caller information.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Enter Caller Name: Ensure that you fill in the caller name field before proceeding with the transaction. This is often found in the header or initial screen of the transaction you are working on.
  
  
  Check Configuration: If you are an administrator or have access to configuration settings, check the CRM settings to see if the caller name is set as a mandatory field. You can adjust this setting if necessary, but be cautious as it may affect other processes.
  
  
  User Training: If users are frequently encountering this error, consider providing training or documentation to ensure they understand the importance of entering caller information.
  
  
  Authorization Check: Verify that the user has the necessary authorizations to enter caller information. If not, you may need to adjust their role or permissions.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for more specific guidance related to your version of SAP CRM.
  
  
  Contact Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to CRM_MESSAGES010.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may relate to caller information, such as creating service requests or managing activities.
  User Roles: Review user roles and authorizations in your SAP system to ensure that users have the necessary permissions to enter caller information.
  
  By following these steps, you should be able to resolve the error and continue with your CRM activities.