How To Fix CRM_MESSAGES009 - The caller name '&' could not be identified

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MESSAGES - Output for CRM Output Collector

• Message number: 009

• Message text: The caller name '&' could not be identified

What causes this issue?

The function module CRM_MESSAGE_COLLECT has been called up for message
collection. As a result, the import parameter IV_CALLER_NAME is set
with the value '&V1&'. This value is not known in the system table
CRMC_OBJECTS for object names.

System Response

A dump is triggered.

How to fix this error?

Check whether you have entered the name '&V1&' correctly. If so, the
corresponding defining entry is missing in the system table
CRMC_OBJECTS.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MESSAGES009 - The caller name '&' could not be identified ?

  The SAP error message CRM_MESSAGES009 indicates that the system is unable to identify the caller name specified in the transaction or function you are trying to execute. This error typically arises in the context of SAP CRM (Customer Relationship Management) when there is an issue with the identification of the user or the calling program.
  Causes:
  
  Incorrect Caller Name: The caller name provided in the transaction might be incorrect or not recognized by the system.
  Authorization Issues: The user may not have the necessary authorizations to access the caller name or the related functionality.
  Configuration Issues: There may be a misconfiguration in the CRM system that prevents the identification of the caller.
  Missing Data: Required data related to the caller may be missing or not properly maintained in the system.
  System Errors: There could be underlying system errors or inconsistencies in the CRM environment.
  
  Solutions:
  
  Check Caller Name: Verify that the caller name is correctly specified in the transaction. Ensure that it matches the expected format and is valid.
  User Authorizations: Check the user’s authorizations to ensure they have the necessary permissions to access the caller name and related functionalities.
  Configuration Review: Review the configuration settings in the CRM system to ensure that everything is set up correctly. This may involve checking the relevant customizing settings.
  Data Maintenance: Ensure that all necessary data related to the caller is properly maintained in the system. This may involve checking master data or other related records.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Consult Documentation: Refer to SAP documentation or notes related to CRM_MESSAGES009 for any specific guidance or patches that may address the issue.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SLG1 (Application Log) for checking logs.
  SAP Notes: Search for SAP Notes related to CRM_MESSAGES009 in the SAP Support Portal for any known issues or fixes.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.