How To Fix CRM_LRP351 - More than one assignment exists for the service process

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LRP - CRM Interface WFM Core System

• Message number: 351

• Message text: More than one assignment exists for the service process

What causes this issue?

If more than one assignment exists for a service process, appointment
scheduling cannot occur.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Further processing must take place using the resource planning tool.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LRP351 - More than one assignment exists for the service process ?

  The SAP error message CRM_LRP351, which states "More than one assignment exists for the service process," typically occurs in the context of service management within SAP CRM (Customer Relationship Management). This error indicates that there are multiple assignments or links to a service process that should ideally have a unique assignment.
  Cause:
  
  Duplicate Assignments: The most common cause of this error is that there are multiple records or entries in the system that are linked to the same service process. This could happen due to data entry errors, system migrations, or incorrect configurations.
  Configuration Issues: There may be issues in the configuration of the service processes or the way they are set up in the system.
  Data Integrity Issues: The underlying data may have integrity issues, such as orphaned records or inconsistencies in the database.
  
  Solution:
  
  Check Assignments: Review the service process in question to identify all the assignments linked to it. You can do this by navigating to the relevant transaction in SAP and checking the details of the service process.
  Remove Duplicates: If you find duplicate assignments, you will need to remove or consolidate them to ensure that there is only one assignment for the service process.
  Data Cleanup: Perform a data cleanup to ensure that there are no orphaned or duplicate records in the database. This may involve running specific reports or queries to identify and rectify the issues.
  Configuration Review: Review the configuration settings related to service processes to ensure they are set up correctly and do not allow for multiple assignments where only one is expected.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  Contact SAP Support: If the issue persists and you are unable to resolve it, consider reaching out to SAP support for assistance. They may provide insights or solutions based on the specific version and configuration of your SAP system.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_SERVICE, or others that may help you navigate to the service processes.
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.