How To Fix CRM_LRP350 - Service process has one assignment with different status to 'REL'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LRP - CRM Interface WFM Core System

• Message number: 350

• Message text: Service process has one assignment with different status to 'REL'

What causes this issue?

If there is an existing assignment for a service process that does not
have the status <ZK>Free</>, appointment scheduling cannot take place.
It is possible that the assignment was already communicated to the
service employee, or is already completed. Therefore the assignment can
no longer be changed.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

You have to create or change the assignment using the resource planning
tool.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LRP350 - Service process has one assignment with different status to 'REL' ?

  The SAP error message CRM_LRP350 indicates that there is a service process in the CRM system that has one or more assignments with a status that is different from 'REL' (Released). This typically occurs in scenarios where a service order or service process is being processed, and the system expects all related assignments to be in a released state before proceeding.
  Cause:
  
  
  Status Inconsistency: The primary cause of this error is that one or more assignments related to the service process are not in the 'REL' status. This could be due to:
  
  The assignment is still in a draft or incomplete state.
  The assignment has been rejected or is in a status that does not allow it to be processed further.
  There may be a workflow or approval process that has not been completed.
  
  
  
  Data Integrity Issues: There could be issues with data integrity where the status of the assignments has not been updated correctly in the system.
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Assignment Status:
  
  Navigate to the service process in question and review all related assignments.
  Identify which assignment(s) are not in the 'REL' status.
  
  
  
  Update Assignment Status:
  
  If the assignment is in a draft or incomplete state, complete the necessary steps to finalize it.
  If the assignment has been rejected, you may need to address the reasons for rejection and resubmit it for approval.
  
  
  
  Release the Assignment:
  
  Once the assignment is complete and meets all necessary criteria, change its status to 'REL' (Released).
  This can typically be done through the transaction code or application specific to service order management in SAP CRM.
  
  
  
  Reprocess the Service Process:
  
  After ensuring all assignments are in the 'REL' status, attempt to reprocess the service process that triggered the error.
  
  
  
  Consult Documentation:
  
  If you are unsure about the status of an assignment or how to change it, refer to the SAP documentation or consult with your SAP administrator for guidance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service orders and CRMD_ORDERADM_H for viewing order administration.
  Workflow Management: If your organization uses workflows for approvals, ensure that all necessary approvals have been completed.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  User Roles and Permissions: Ensure that you have the necessary permissions to change the status of assignments in the CRM system.
  
  By following these steps, you should be able to resolve the CRM_LRP350 error and proceed with your service process in SAP.