How To Fix CRM_LRP104 - Planning status displayed does not match that in the Scheduling Engine

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LRP - CRM Interface WFM Core System

• Message number: 104

• Message text: Planning status displayed does not match that in the Scheduling Engine

What causes this issue?

In the area in which an assignment or an availability should be created,
the planning status displayed no longer corresponds to the one in the
Scheduling Engine.
A possible reason for the different planning statuses could be that an
assignment was already created in this area by a different resource
planner or using appointment scheduling.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Update the resource planning tool.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LRP104 - Planning status displayed does not match that in the Scheduling Engine ?

  The SAP error message CRM_LRP104 indicates a mismatch between the planning status displayed in the CRM system and the status in the Scheduling Engine. This can occur in scenarios where there is a discrepancy in the data synchronization between the CRM and the Scheduling Engine, which is responsible for managing and executing planning and scheduling tasks.
  Causes:
  
  Data Synchronization Issues: The most common cause is a failure in the synchronization process between the CRM system and the Scheduling Engine. This can happen due to network issues, system downtime, or configuration errors.
  Incorrect Configuration: Misconfiguration in the settings of either the CRM or the Scheduling Engine can lead to inconsistencies in the planning status.
  Concurrency Issues: If multiple users or processes are trying to update the same planning data simultaneously, it can lead to conflicts and mismatches.
  System Updates or Changes: Recent updates or changes in the system might have affected the way statuses are managed or displayed.
  
  Solutions:
  
  Check Synchronization Status: Verify the synchronization status between the CRM and the Scheduling Engine. Ensure that all relevant data has been successfully synchronized.
  Review Configuration Settings: Check the configuration settings in both the CRM and the Scheduling Engine to ensure they are correctly set up to communicate with each other.
  Reprocess the Planning Data: If there are discrepancies, you may need to reprocess the planning data. This can often be done through the relevant transaction codes or by using the appropriate functions in the system.
  Monitor for Concurrency Issues: If you suspect concurrency issues, implement locking mechanisms or review user access to prevent simultaneous updates to the same planning data.
  Consult Logs and Traces: Review system logs and traces for any errors or warnings that might provide more context on the issue. This can help identify the root cause of the mismatch.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. They may provide patches or specific guidance based on your system configuration.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help in monitoring and managing planning and scheduling tasks, such as CRMD_ORDER, CRMD_ORDERADM_H, or any specific transaction related to the Scheduling Engine.
  Documentation: Review SAP documentation related to CRM and the Scheduling Engine for best practices on configuration and troubleshooting.
  User Forums and Communities: Engage with SAP user communities or forums where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_LRP104 error message effectively.